Air Freight Import Specialist: Customer & Customs Liaison

DHL Group; El Paso (TX); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Base salary + incentives

401(k) match

Stock purchase plan

Medical coverage

Vision coverage

Dental coverage

Paid time off

Job summary

DHL Global Forwarding in El Paso, TX is seeking an Air Freight Import Specialist to manage the movement of customer air import shipments and to be the primary liaison among customers, customs brokers and carriers.

Daily duties include coordinating arrivals, handling documentation in CW1, tracking shipments, and ensuring accurate billing while maintaining professional communication to improve service and customer satisfaction.

Qualifications

• Exceptional customer service skills.
• Detail oriented with strong follow-up.
• Proficient with Microsoft Office (Word, Excel, Outlook).
• Air freight industry experience preferred.
• CargoWise systems knowledge is a plus.

Responsibilities

• Coordinate with customers, customs brokers, and carriers to import air shipments.
• Confirm arrival times and dispatch deliveries.
• Handle shipment documentation and data entry in CW1.
• Track shipments and update milestones in CW1.
• Audit charges and ensure proper billing.
• Maintain accurate customer profiles in the system.

Skills

Exceptional customer service

Detail oriented

Follow-up skills

Microsoft Office

Air freight experience

CargoWise knowledge

Job description

DHL Global Forwarding in El Paso, TX is seeking an Air Freight Import Specialist to manage the movement of customer air import shipments and to be the primary liaison among customers, customs brokers and carriers.

Daily duties include coordinating arrivals, handling documentation in CW1, tracking shipments, and ensuring accurate billing while maintaining professional communication to improve service and customer satisfaction.