Air Freight Forwarding Agent – Import/Export Specialist

Blue Water Shipping; Franklin Park (IL); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

100% employer paid medical, dental, &视

401K

Paid time off

International culture

Job summary

Blue Water Shipping is seeking a Freight Forwarding Agent in the Chicago area to handle customer requirements from start to finish of the shipment handling process. The role focuses on imports and exports, coordinating with customers, suppliers, carriers, and brokers to ensure timely and compliant movement of goods by air.

The position emphasizes collaboration with internal teams and a strong customer service orientation, with opportunities to manage airline bookings, customs clearance

Qualifications

• 3+ years freight forwarding experience in import.
• Understanding of international/domestic shipping and transportation.
• Knowledge of dangerous goods regulations.
• Ability to maintain a high level of communication and transparency on customer activities.
• Growth mindset and strong problem-solving skills.
• Strong customer focus with the ability to effectively communicate with customers and meet their needs.
• Capable of adjusting your communication style to respectfully communicate with different types of personalities - towards customers, business connections, and colleagues.
• Strong understanding of incoterms.
• Professionalism when communicating verbally and in writing with customers, colleagues, and vendors alike.

Responsibilities

• Imports: Manage daily contact with customers and suppliers, processing inquiries, follow-up, and settlement.
• Imports: Gather shipment details efficiently, including weight, dimensions, origin, destination, and cargo type.
• Imports: Provide prompt responses to client requests and maintain regular customer follow-ups.
• Imports: Create trust with customers, business connections, and colleagues and stay informed on competitors and market news.
• Imports: Ensure proper preparation and on-time delivery.
• Imports: Track and monitor shipments, providing updates to customers on the status of their shipments.

Skills

Freight forwarding

Import knowledge

Customer communication

Job description

Blue Water Shipping is seeking a Freight Forwarding Agent in the Chicago area to handle customer requirements from start to finish of the shipment handling process. The role focuses on imports and exports, coordinating with customers, suppliers, carriers, and brokers to ensure timely and compliant movement of goods by air.

The position emphasizes collaboration with internal teams and a strong customer service orientation, with opportunities to manage airline bookings, customs clearance