Air Force Pay & Travel Specialist - Onsite, Secret Clearance

Teksouth; Washington (District of Columbia); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) matching

HSA match

Paid time off

Job summary

Teksouth, an employee-owned provider of government solutions, seeks a Customer Service Representative to support Air Force clients on-site at Bolling AFB, DC. You will handle military and civilian pay via JMPS/DCPS, and assist with DTS and CMS workflows to ensure timely resolutions.

Candidates must hold an active Secret clearance and have strong communication, organizational, and customer service skills in a fast-paced, mission-critical environment.

Qualifications

• Active Secret Security Clearance required.
• Experience with the Defense Travel System (DTS) and military travel processes.
• Experience with Military Pay and related systems (e.g., JMPS).
• Experience with Civilian Pay and related systems (e.g., DCPS).
• Familiarity with Wide Area WorkFlow (WAWF).
• DoD or Air Force experience strongly preferred.
• Excellent communication and organizational skills.

Responsibilities

• Support Air Force personnel with military and civilian pay using JMPS and DCPS.
• Assist with DTS authorizations, vouchers, and DOHA claims; coordinate with AFFSC.
• Operate CMS to initiate, update, and monitor cases with timely follow-up.
• Provide front-line customer engagement via automated calls and front counter.
• Ensure timely processing and resolve issues within set deadlines.

Skills

Customer service

Security clearance

Interpersonal skills

Communication skills

Detail oriented

Tools

DTS

JMPS

DCPS

CMS

WAWF

Job description

Teksouth, an employee-owned provider of government solutions, seeks a Customer Service Representative to support Air Force clients on-site at Bolling AFB, DC. You will handle military and civilian pay via JMPS/DCPS, and assist with DTS and CMS workflows to ensure timely resolutions.

Candidates must hold an active Secret clearance and have strong communication, organizational, and customer service skills in a fast-paced, mission-critical environment.