Air Force IT Support Specialist — TS/SCI, Helpdesk Security

ManTech; Eglin Air Force Base (FL); Presencial; USD 60 000 - 90 000; Tempo integral

Resumo da oferta

MANTECH seeks a motivated, customer-oriented Computer User Support Specialist to join our Air Force / Space team at Eglin AFB. The role provides IT support for the 53rd Wing Technical Support Services contract, including helpdesk and systems support.

Responsibilities include issue escalation, security monitoring, patching, and coordinating with Tiered support to resolve hardware and software problems while maintaining TS/SCI eligibility and DoD 8140 IAT-II compliance.

Qualificações

• High School Diploma
• At least 2 years of direct/related experience
• Active / valid DoD 8140 IAT-II certification
• Demonstrated experience as a full-service IT support team member in a Windows AD environment
• Experience working within an IT support team, contributing to daily support activities
• Ability to resolve IT needs, supporting SCIF and corporate IT operations

Responsabilidades

• Analytical Support: Provide analytical techniques and procedures in support of clients, systems, and networks.
• Network, User, and Systems Support: Identify, prioritize, and resolve reported issues, including creating network user accounts and configuring email.
• Helpdesk Support: Field user calls, determine the level of support required, and escalated/distribute calls to appropriate tiers.
• Troubleshooting: Provide support for account management, enterprise resources application, server administration, networking, and application issues.
• Software/Hardware Issue Resolution: Troubleshoot and resolve software, hardware, and communications issues.
• Security and Monitoring: Perform patching, document corrective actions, collect system audits, and monitor systems.
• Hardware/Software Installation: Provide installation and testing of hardware and software.

Conhecimentos

Windows AD environment

IT support team collaboration

Analytical thinking

Formação académica

High School Diploma

Active / valid DoD 8140 IAT-II certification

Descrição da oferta de emprego

MANTECH seeks a motivated, customer-oriented Computer User Support Specialist to join our Air Force / Space team at Eglin AFB. The role provides IT support for the 53rd Wing Technical Support Services contract, including helpdesk and systems support.

Responsibilities include issue escalation, security monitoring, patching, and coordinating with Tiered support to resolve hardware and software problems while maintaining TS/SCI eligibility and DoD 8140 IAT-II compliance.