DoD IT Support Specialist — TS/SCI

MANTECH

Nellis Air Force Base Census-Designated Place (NV)

On-site

USD 65,000 - 95,000

Full time

14 days+

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Job summary

MANTECH seeks a motivated, career and customer-oriented Computer User Support Specialist to join our Air Force/Space team at Nellis AFB. The role supports the United States Air Force’s 53rd Wing Technical Support Services contract and provides frontline IT support across Windows environments.

Responsibilities include analytical support, network and user management, helpdesk assistance, and proactive security monitoring.

Qualifications

High School Diploma.
2+ years direct/related experience.
Active / valid DoD 8140 IAT-II certification.
Demonstrated experience as a full-service IT support team member in a Windows AD environment.

Responsibilities

Analytical Support: Provide analytical techniques and procedures in support of clients, systems, and networks.
Network, User, and Systems Support: Identify, prioritize, and resolve reported issues, including creating network user accounts and configuring email.
Helpdesk Support: Field user calls, determine the level of support required, and escalate/distribute calls to appropriate tiers (e.g., Tier 2, Tier 3).
Troubleshooting: Provide support for account management, enterprise resources application, server administration, networking, and application issues.
Software/Hardware Issue Resolution: Troubleshoot and resolve software, hardware, and communications issues related to supported computer workstation systems and applications.
Security and Monitoring: Perform security patching, document corrective actions for issues, collect system audits, and continuously monitor systems, networks, and user operations.