Senior Help Desk Technician III — TS/SCI, On-Site

Akima Infrastructure Services; Fairborn (OH); On-site; USD 89,544,000 - 110,233,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) and other benefits

Job summary

Akima Global Technology is seeking a Help Desk Technician III to join the team at Wright-Patterson AFB, Ohio. The role provides Tier 1 support for walk-in, phone, and electronic incidents, diagnosing and resolving hardware, software, and account issues using approved SOPs and knowledge bases.

Applicants must hold IAT Level II, and a TS/SCI clearance. The position is on-site and offers competitive benefits and opportunities to coordinate with Air Force and enterprise teams.

Qualifications

• Must possess IAT Level II certification as required by DoD mandates.
• Must have an active TS/SCI security clearance.
• Experience delivering Tier 1 help desk support.

Responsibilities

• Provide Tier 1 technical support for walk-in, phone, and electronic incidents.
• Diagnose and resolve hardware, software, and account issues using SOPs.
• Document issues and resolutions in ticketing systems and logs.
• Coordinate with Air Force and enterprise support teams as needed.

Skills

IAT Level II

TS/SCI clearance

Help desk support

Job description

Akima Global Technology is seeking a Help Desk Technician III to join the team at Wright-Patterson AFB, Ohio. The role provides Tier 1 support for walk-in, phone, and electronic incidents, diagnosing and resolving hardware, software, and account issues using approved SOPs and knowledge bases.

Applicants must hold IAT Level II, and a TS/SCI clearance. The position is on-site and offers competitive benefits and opportunities to coordinate with Air Force and enterprise teams.