Service Desk Specialist – IT Support & Troubleshooting

E&M Technologies, Inc.; Colorado Springs (CO); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance (short/long term)

401(k) match

Flexible spending accounts

Flexible work schedules

Paid time off and holidays

Job summary

E&M Technologies, Inc. is seeking a Journeyman Computer User Support Specialist (Service Desk) to support NORAD/USNORTHCOM IT Enterprise Services in Colorado Springs, CO. The role focuses on resolving user issues via phone and self-service tickets, supporting hardware, software, networks, and access.

The position requires DoD 8140 IAT II compliance, a U.S. citizen, and the ability to obtain and maintain a DoD security clearance.

Qualifications

• Must have DoD 8140 IAT II compliance (e.g., Security+ CE).
• Experience troubleshooting computer systems, networks, and OS including Solaris/Unix/Linux.
• Strong technical and communications skills to interact with internal and external customers at all levels.

Responsibilities

• Resolves technical problems by telephone or self-service ticket for hardware, software, network, and access.
• Diagnoses and analyzes problems using historical data and routes to specialists as needed.
• Maintains and updates records and tracking databases; alerts management to recurring issues.

Skills

DoD 8140 IAT II

Troubleshooting OS & networks (Solaris

Technical communications

Security clearance experience

Education

AA Degree or equivalent

High School diploma with related certification

Job description

E&M Technologies, Inc. is seeking a Journeyman Computer User Support Specialist (Service Desk) to support NORAD/USNORTHCOM IT Enterprise Services in Colorado Springs, CO. The role focuses on resolving user issues via phone and self-service tickets, supporting hardware, software, networks, and access.

The position requires DoD 8140 IAT II compliance, a U.S. citizen, and the ability to obtain and maintain a DoD security clearance.