Air Export Specialist: Global Freight & Customer Care

DHL Group; Miami (FL); On-site; USD 35,000 - 46,000; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Medical insurance

Vision insurance

Dental insurance

Paid Time Off

Job summary

DHL Global Forwarding in Miami, FL is seeking an Air Export Specialist to manage the movement of customers’ air export shipments. You will be the main point of contact coordinating with customers, customs brokers, and carriers from our Miami location.

Responsibilities include preparing documentation, ensuring AES filing, tracking shipments, and keeping customers updated. Strong air export experience and MS Office skills are required.

Qualifications

• Experience in air export within logistics/freight forwarding is required.
• Excellent customer service skills are essential.
• Detail oriented with strong follow-up abilities.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Knowledge of Logis Air or CargoWise is a plus.

Responsibilities

• Coordinate air export shipments with customers, brokers, and airlines to ensure timely bookings.
• Prepare export documentation and enter data into systems per country requirements.
• File AES export entries accurately and on time.
• Coordinate with customers/warehouses for timely cargo delivery.
• Maintain ongoing communication with customers and overseas parties for updates.
• Ensure invoicing is accurate and in line with company policy.
• Keep customer profiles up to date.

Skills

Air export experience

Customer service

Detail oriented

MS Office

Logis Air / CargoWise knowledge

Tools

Logis Air

CargoWise

Job description

DHL Global Forwarding in Miami, FL is seeking an Air Export Specialist to manage the movement of customers’ air export shipments. You will be the main point of contact coordinating with customers, customs brokers, and carriers from our Miami location.

Responsibilities include preparing documentation, ensuring AES filing, tracking shipments, and keeping customers updated. Strong air export experience and MS Office skills are required.