Air Export - Import Operator

YUSEN LOGISTICS CO; United States; Remote; USD 40,000 - 43,000; Full time

Benefits offered by this job

25 days holiday

Volunteer leave

Cycle to work

Health plan

Eye test

Overtime pay

Job summary

Yusen Logistics is seeking an Air Export - Import Operator to coordinate end-to-end air shipments, including aerospace and time-critical consignments. You will prepare documentation, manage customs declarations in CargoWise, and liaise with airlines, hauliers, and customers to meet service levels.

The role emphasizes accuracy, customer service, and proactive problem solving, with a Monday–Friday schedule at our Manchester site and a salary of £30,000–£32,000 per year, plus generous benefits.

Qualifications

• Experience in air export and import operations.
• ,

Responsibilities

• Manage Aerospace, AOG (Aircraft on Ground), and time-critical shipments in accordance with customer SOPs, contractual requirements, and agreed service levels
• Coordinate with airlines, handling agents, hauliers, customers, and overseas offices to ensure smooth shipment execution.
• Accurately prepare and issue all export and import documentation, including MAWB, HAWB, manifests, labels, and supporting shipping documents.
• Complete export and Import customs declarations using CargoWise in accordance with HMRC requirements, customer instructions, and company procedures.
• Obtain competitive carrier rates and prepare customer quotations using Cargo One.
• Identify opportunities to improve shipment profitability and margin performance
• Ensure all customer enquiries, requests, and concerns are managed professionally and within agreed timescales.
• Build and maintain strong customer relationships through proactive communication and service delivery.

Skills

Air export

Air import

Documentation

CargoWise

Cargo One

Customer service

MS Office

Time management

Attention to detail

Problem solving

Stakeholder mgmt

Aerospace shipments

Job description

We are looking for a dedicated Air Export - Import Operator to join our fantastic team. In this role, you will be responsible for the end-to-end coordination of air export and import shipments, ensuring the smooth, accurate, and timely movement of freight while adhering to company procedures, customer requirements, and industry regulations.,

• Manage Aerospace, AOG (Aircraft on Ground), and time-critical shipments in accordance with customer SOPs, contractual requirements, and agreed service levels
• Coordinate with airlines, handling agents, hauliers, customers, and overseas offices to ensure smooth shipment execution.
• Accurately prepare and issue all export and import documentation, including MAWB, HAWB, manifests, labels, and supporting shipping documents.
• Complete export and Import customs declarations using CargoWise in accordance with HMRC requirements, customer instructions, and company procedures.
• Obtain competitive carrier rates and prepare customer quotations using Cargo One.
• Identify opportunities to improve shipment profitability and margin performance
• Ensure all customer enquiries, requests, and concerns are managed professionally and within agreed timescales.
• Build and maintain strong customer relationships through proactive communication and service delivery., At Yusen Logistics, we understand the value of utilising AI and other technologies to support the application process. However, we encourage candidates to use these tools to enhance their application rather than replace their own effort and authenticity. During the interview process, we expect responses to reflect your own experience, thinking and capabilities. Experience in CargoWise and Cargo one advantageous but not essential
• Proven knowledge of air export and import operations
• Export and import customs understanding.
• Customer service and stakeholder management.
• Experience in handling aerospace shipments would be advantageous.
• Attention to detail and accuracy.
• Time management and prioritisation.
• Communication and problem-solving skills.
• Microsoft Office (Excel, Word, Outlook, Teams). Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice. This is a full- time permanent role on site based at our Manchester site (M22 4TE) The working pattern for this role is Monday to Friday 09:00 to 17:00. Offering a salary of £30,000 to £32,000 per annum depending on experience., 25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year
• Up to 10 days international remote working
• Free Eye Test
• Paid overtime opportunities, including rota-based weekend cover and out of hours work
• Employee Referral Scheme
• Cycle to Work scheme
• Critical Illness Cover
• Health cash plan
• Free online Fitness Platform i.e., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition
• On Site Mental health First Aiders
• Employee benefits i.e., Free eye test, up to 25% off gym membership, high street vouchers
• Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service, Health Cash Plan, Karo Health.
• Tailored development and career opportunities
• Why Join Us? At Yusen Logistics you will have the opportunity to contribute to meaningful projects, work alongside talented professionals, and grow your career in an environment that values innovation, accountability, and collaboration.