Logistics Coordinator

YUSEN LOGISTICS CO; United States; Hybrid; USD 40,000 - 43,000; Full time

Benefits offered by this job

25 days holiday

Volunteer Leave

Remote work up to 3 days

Free Eye Test

Cycle to Work scheme

Critical Illness Cover

Employee Referral Scheme

Free online fitness platform

On-site Mental Health First Aiders

Gym membership discounts

Job summary

Yusen Logistics is seeking a Logistics Coordinator (French Speaking) to be based at our Northampton SDC site. You will coordinate European shipments, communicate with customers and hauliers, and ensure timely, accurate execution of deliveries.

Fluency in French is essential. The role focuses on customer service, administration and continuous improvement, with a Monday to Friday 8:00–17:00 schedule, up to three days from home.

Qualifications

• Fluency in French is essential.
• Proven customer service and administration experience.
• Good IT skills including MS Office and Excel.
• Previous experience in a logistics role is desirable.

Responsibilities

• Daily oversight of supplier warehouse and transportation activities.
• Query resolution and complaint management with regular customer updates.
• Develop quality investigations and identify root causes for improvement.
• Build and maintain relationships with customers and suppliers.
• Coordinate European shipments with customers and hauliers.
• Monitor KPIs relating to quality, service and cost and seek improvements.

Skills

Fluent French

Customer service

Administration

MS Office

Excel

Tools

MS Office

Excel

Job description

Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice. www.yusen-logistics.com,

• Daily oversight of supplier warehouse and transportation activities.
• Query resolution and complaint management, providing regular communication to the customer on the status of shipments and any anticipated issues or delays.
• Conducting quality investigations as required and identify root causes for improvement.
• Build and maintain excellent relationships with customers and suppliers.
• Proactively liaising with carriers to resolve in-transit issues.
• Adhere to standard operating procedures and ensure compliance with relevant legislative requirements.

• Monitor and report on KPIs relating to quality, service and cost, actively seeking continuous improvement opportunities.

  We are looking for a Logistics Coordinator (French Speaking) to be based at our Northampton SDC site (NN7 2FR). This role will be responsible for the smooth coordination and execution of European shipments through thorough communication with our customers and hauliers. The successful candidate will have excellent customer service skills and ideally some previous experience working within a logistics operation. Fluency is French is a requirement for this role, as it will be primarily covering French speaking client markets.

• The shift pattern for the position is Monday to Friday, 8:00 to 17:00, with up to three days working from home (subject to business requirements). This is a full-time role offering a salary of £30,000 - £32,000 (depending on experience). Please note, this is a 14-month fixed-term contract position.
• Fluent French language skills (written and verbal) is essential.
• Proven customer service and administration experience.
• Previous experience in a logistics role is desirable.
• Customer-focused, with the ability to build strong relationships with internal and external stakeholders.
• High attention to detail.

• Good IT skills, including MS Office and Excel.

  25 days' holiday (excluding bank holidays) and 5 days Volunteer Leave per year

• Opportunity for Unpaid Leave subject to management approval
• Up to 10 days' international remote working
• Free Eye Test
• Employee Referral Scheme
• Cycle to Work scheme
• Critical Illness Cover
• Free online fitness platform (e.g., Pilates & Yoga, Mindfulness/Meditation, 24/7 support, advice, diet and Nutrition)
• On-site Mental Health First Aiders
• Employee benefits including up to 25% off gym membership, high street vouchers
• Free access to 24/7 online GP, mental health support service, Life Events Counselling, Care Concierge Service
• Health cash plan
• Tailored development and career opportunities