Air Export Agent II

Yusen Logistics Americas Inc.; College Park (MD); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401k with company match

Paid time off (PTO)

Bonus plan

Holidays

OT pay where applicable

Flexible Spending Accounts

Job summary

Yusen Logistics Americas Inc. is seeking an Air Export Agent II in College Park, MD to manage air export shipments from booking through confirmation. You will interact with carriers and customers to ensure accurate documentation and timely updates.

The role requires 3–5 years in logistics, strong MSP skills, and a focus on regulatory compliance, safety standards, and efficient operations. On-site role with potential for growth and exposure to global freight networks.

Qualifications

• High School Diploma required with 3–5 years of related experience.
• Experience in logistics/freight forwarding is required.
• Proficiency with Windows and Microsoft Office applications.
• Excellent customer service skills with strong interpersonal abilities.
• Strong organizational and time-management skills.
• Knowledge of air/ocean space configurations and loading constraints, and hazmat handling certification.
• Ability to read, analyze, and respond to verbal and written requests; clear written communication.
• Proficiency with Word, Excel, and Outlook on Windows.

Responsibilities

• Take booking requests and secure bookings at current rates.
• Coordinate with carriers, origin/destination locations on shipment status.
• Monitor shipments through to completion and update customers accordingly.
• Review export documentation for accuracy and obtain missing documents.
• Build relationships with customers, offices, overseas agents, and service providers.
• Ensure compliance with SOPs, TSA, QA standards, and IMDG guidelines.
• Handle special shipments (perishables or special accounts) when required.
• Report operational anomalies and new customer requirements to management.

Skills

Customer service

Time management

Organizational skills

Windows/Microsoft Office

Hazardous materials knowledge

Reading/composing docs

Education

High School Diploma

Tools

Windows OS

Excel

Outlook

Word

Job description

Air Export Agent II

Job ID: 2026-6484

# of Openings: 1

Category: Supply Chain/Operations

Type: Regular Full-Time

Job Locations: US-GA-College Park

Overview

The Export Agent facilitates the shipment of cargo via air and/or ocean transport. The Export Agent is responsible for receiving, shipping instructions and following customer specific guidelines in the preparation and transmission of export transactions. This includes processes from booking through confirmation of shipping.

Responsibilities

• Take booking requests, ensure bookings are made at current and accurate rates, consolidate and route shipments based on local office procedures.
• Communicate with carriers, origin and destination locations regarding shipment status, special handling and delivery processes.
• Monitor and manage shipments until completion. Keep customers appraised to the export details of transactions in accordance with local office export operation procedures.
• Ensure accuracy and completeness of export documentation - review and verify documentation and obtain any missing documentation from the customer.
• Build relationships with all customers, other offices, overseas agents and service providers
• Review standard operating procedures to ensure compliance, TSA, Quality Assurance Standards, TAPA, and IMDG.
• May be responsible for special shipments involving perishables (live animals, cherries, etc.) and/or be in charge of special accounts.
• Report anomalies in operations and new customer requirements to management for decisions on additional service requirements

Qualifications

• High School Diploma plus three to five years of related experience required.
• Prior work experience in logistics/freight forwarding industry is required.
• Basic to intermediate experience using Windows operating system and Microsoft software applications is required
• Must possess excellent customer service skills with the ability to grasp extensive knowledge while dealing with a variety of people.
• Must have strong organizational and time management skills.
• Knowledge of air/ocean space configurations; air/ocean container loads; special loading constraints; certificate for handling hazardous materials. Reading of international and domestic OAG.
• Ability to read, analyze and interpret verbal and written requests and directions. Must have the ability to compose letters, memos, emails and other written documentation clearly and concisely. Be able to present one's self in a highly cooperative and professional manner when meeting both internal and external customers and vendors face to face.
• Must have working knowledge of Windows operating system and be comfortable working with Microsoft software applications (i.e., Word, Excel and Outlook)

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits

• Medical, Dental, and Vision beginning the 1st of the month following start date
• 401k with a company match
• Standard 10 days PTO
• Eligible for bonus plan
• 7 Paid Holidays
• Eligble for OT pay if applicable
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

About Yusen Logistics (Americas)

Yusen Logistics is working to become the world's preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities - through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we're dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world's preferred choice.

www.yusen-logistics.com/

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.

Los Angeles County Only

Yusen Logistics (Americas) Inc. will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Yusen Logistics (Americans) Inc. is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting the Civil Right's Department Fair Chance Act webpage.