Air Export Forwarding Agent - Dangerous Goods

FedEx Logistics; Irving (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

FedEx Logistics in Irving, TX is seeking a dedicated customer service and shipment processing professional to ensure timely movement of freight. You will build strong relationships with frontline personnel across divisions and submit documentation to agents and clients in compliance with applicable laws.

This role focuses on proactively identifying issues that could delay shipments, coordinating with brokers and service providers, resolving billing and payment terms, and ensuring accurate data

Responsibilities

• Provide high level of customer service by developing and maintaining relationships with customers' frontline personnel across divisions and subsidiaries.
• Prepare, analyze, and submit documentation to agents and clients to ensure compliance with transportation laws and regulations.
• Anticipate, identify, and resolve problems that could delay timely release or movement of freight.
• Maintain relationships with correspondent brokers, T&B, and other service providers to exceed service requirements.
• Resolve banking and letter of credit issues and advise customers on payment terms.
• Resolve billing issues and ensure invoicing and vendor payments are accurate.
• Complete accurate data input or corrections into computer files.

Job description

To provide customers with the highest quality service by providing consistent customer service and shipment processing in order to ensure timely movement of freight/cargo.

• Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries.
• Prepare, analyze, and/or submit documentation to the appropriate parties (agents and clients) in order to ensure they are in accordance with all applicable laws and regulations relating to transportation.
• Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.
• Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements.
• Resolve banking and letter of credit problems.
• Advise customers on payment terms.
• Resolve billing issues and ensure that invoicing and vendor payments are billed accurately.
• Complete accurate data input or corrections into computer files.