Sr Air Export Forwarding Agent - Dangerous Goods

FedEx Logistics; East Point (GA); Hybrid; USD 42,000 - 56,000; Full time

Benefits offered by this job

Hybrid work schedule

Location: East Point, GA

Job summary

A leading logistics firm based in East Point is looking for a Customer Service Representative to provide top-tier service and manage freight processing. Responsibilities include maintaining customer relationships, ensuring compliance with shipping regulations, and resolving billing issues. Candidates should have a high school diploma and at least three years of experience in logistics or freight forwarding. Strong communication and organizational skills are essential for optimal job performance.

Qualifications

• 3 years of experience in freight forwarding or logistics or relevant field experience.
• Strong knowledge of air export regulations and dangerous goods shipping.
• Familiarity with handling hazardous materials.
• Strong customer service, organizational, and communication skills.
• Solid knowledge of freight forwarding or logistics.
• Familiarity with air export regulations and related DOT/import-export rules.

Responsibilities

• Ensure high-level customer service by building relationships with customers.
• Prepare and submit necessary documentation for transportation regulations.
• Resolve billing issues and ensure accurate invoicing.
• Maintain relationships with brokers and service providers to meet service requirements.
• Assist in banking, L/C issues, and payment terms handling.
• Provide quotes and develop rates for freight movement.
• Manage iServe cases and coordinate shipments.
• Support training within the department and assist in account implementation.

Skills

Customer service

Organizational skills

Communication skills

Proficient computer skills

Knowledge of freight forwarding

Basic math skills

Air export regulations

DOT export/import regs

Basic math

Education

High school diploma/GED

Tools

Spreadsheet software

CRM systems

Job description

To provide customers with the highest quality service by providing consistent customer service and shipment processing in order to ensure timely movement of freight/cargo. This role requires recurrent compliance training.

Responsibilities

• Provide and ensure a high level of customer service by developing and maintaining a strong relationship with customers' front line personnel in the various operating divisions and subsidiaries.
• Prepare, analyze, and/or submit documentation to the appropriate parties (agents and clients) in order to ensure they are in accordance with all applicable laws and regulations relating to transportation.
• Anticipate, identify, and resolve problems which could delay the timely release or movement of freight.
• Maintain relationships with correspondent brokers, T&B, and other service providers to ensure that agents exceed the customers' service requirements.
• Resolve banking and letter of credit problems.
• Advise customers on payment terms.
• Resolve billing issues and ensure that invoicing and vendor payments are billed accurately.
• Complete accurate data input or corrections into computer files.
• Obtain payment on delinquent accounts and/or complete accounting adjustment forms for review.
• Develop rates and/or provide quotes for the movement of freight.
• Research and negotiate Air Carrier and CFS rates.
• Resolve billing issues on customer's behalf.
• Generate special manual reports to meet customer's needs.
• Participate in QBR meetings with customers via phone or face to face meetings.
• Review Letters of Credit.
• Handle ITAR shipments.
• Coordinate out of gauge shipments.
• Handle Hazmat shipments.
• Monitor, address, and delegate all iServe Cases.
• Work with management in anticipating and/or identifying any existing problems with regard to workflow and productivity output.
• Assist with training within the department.
• Assist in account implementation, including development of SOP with customers, operations, and sales department.
• The incumbent(s) of this position is expected to perform all other related duties as assigned.

Qualifications

• High school diploma/GED.
• Three (3) years of experience in freight forwarding or logistics or work/field experience.
• Proficient computer skills.
• Strong customer service, organizational, and communication (written/oral) skills.
• Strong knowledge of freight forwarding or logistics required.
• Strong knowledge of air export regulations, if appropriate, related to export and Schedule B tariff classification.
• Banking requirements for int'l trade.
• Regulations regarding dangerous goods shipping & foreign regulations.
• Familiarity with handling hazardous materials.
• Knowledge of regulations for import/export related to DOT.
• Basic math skills for conversions to metric and currency evaluations.

Preferred Qualifications

Shift Time: Monday-Friday 8:30 a.m. - 5:30pm CST (Hybrid)

Location: 3700 North Commerce Drive East Point, GA 30344

Pay Transparency:

Pay:

Additional Details:

FedEx Logistics provides freight forwarding, as well as import and export services that allow companies to reach markets throughout the world. They help customers of all sizes solve the intricacies of shipping goods globally by providing comprehensive international ocean and air freight forwarding, surface transportation and distribution, customs brokerage, trade and customs advisory services, and advanced e-commerce and trade facilitation solutions. We're glad you stopped by and hope your job search experience with FedEx Logistics, Inc. will be rewarding. We look forward to hearing from you!

FedEx Logistics is an Equal Opportunity Employer including, Vets/Disability.

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FedEx Logistics will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the FAIR Chance Initiative for Hiring Ordinance (FCIHOO) for the City of Los Angeles (LAMC 189.00)

FedEx Logistics will not rely on the wage history of a prospective employee from any current or former employer when determining the wages for such individual at any stage in the employment process, including in the negotiation or drafting of any employment contract in accordance with Philadelphia Ordinance No. 160840.