Air Export Agent

Deutsche Post; Atlanta (GA); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

401(k) Match

Stock Purchase Plan

Medical

Vision

Dental

Paid Time Off

Job summary

DHL Global Forwarding, based in Atlanta, GA, is seeking an Air Export Agent to coordinate export shipments and serve as the primary liaison between customers, customs brokers, and carriers. You will prepare documentation, ensure AES filings, and keep customers updated on shipment status while collaborating with overseas teams.

The role requires strong customer service, meticulous follow-up, and proficiency with Microsoft Office; Air Freight experience is preferred and CargoWise knowledge is a

Qualifications

• Exceptional customer service and strong follow-up skills.
• Detail-oriented with accuracy in documentation and data entry.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Air Freight industry experience preferred.
• CargoWise systems knowledge is a plus.

Responsibilities

• As the main contact for coordination between customers, brokers, and carriers for air export shipments.
• Prepare export documentation and ensure compliance with country requirements.
• File AES export entries and manage customs documentation.
• Communicate shipment status to customers and coordinate with overseas teams.
• Assist invoicing and maintain accurate customer profiles and KPIs.

Skills

Exceptional customer service

Detail oriented

Microsoft Office

Air Freight experience

CargoWise systems knowledge

Tools

CargoWise Systems

Job description

Job Title: Air Export Agent

Job Location: Atlanta, GA

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure we transport our customers of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. This also includes special transport-related services.

As an Air Export Agent, you will be responsible for the movement of our customer’s air export shipments. You will be the main point of contact for coordination between customer’s shipment exports, customs brokers, and shipping carriers.

Key Responsibilities:

• Completes coordination between all applicable parties for all air export shipments for our customers; ensures timely bookings with airline on customer behalf
• Prepares export documentation, including entry into Logis Air, in accordance to country requirements as well as the preparation of Certificate of Origin, Cargo Manifest, NAFTA Certificate, Airway Bill and any other documents required by the customer
• Compliant filing of AES (automated electronic system) export customs
• Communicates regularly with customer in regards to customer’s shipment status as well as continuous communication with overseas to meet delivery commitments; follow-up with airline to monitor and track departure and arrival information and updates
• Ensures invoicing of rendered services is completed accurately and in a timeframe consistent with company policy.
• Ensure customer profiles are accurate and updated
• Meet all KPI’s assigned and audited by the Control Tower

Skills / Requirements:

• Exceptional customer service skills
• Detail oriented and strong follow-up skills
• Proficient with Microsoft office (Word, Excel, Outlook)
• Air Freight industry experience preferred
• Cargo Wise systems knowledge is a plus
• Must have at least 6m-1y of Air Freight experience in the Freight forwarding Industry

Pay Range: $21.32 – 28.43/hr. (Based on Experience)

Benefits (All Non-Union Employees)

• Compensation: Competitive base salary plus role dependent performance-based incentives.
• 401(k) Match: $1-for-$1 match up to 4% quarterly + 2% annual base contribution.
• Stock Purchase Plan: Ability to purchase Deutsche Post AG shares at a discounted rate.
• Medical: Comprehensive plans covering preventive care, inpatient/outpatient services, and prescriptions.
• Vision: Optional coverage for exams, frames, and contacts.
• Dental: Optional coverage for preventive, basic, and major services.
• Paid Time Off: 7 major holidays, 8 floating holidays, and accrued vacation/sick days.

Why Join DHL Global Forwarding?

At DHL Global Forwarding, we invest in our employees’ growth, providing training, guidance, and career advancement opportunities. We believe in building careers, not just jobs, and empowering our team to develop skills and achieve long-term success.

Be part of DHL Group, the world’s leading logistics provider, operating in 220+ countries. DHL Global Forwarding (DGF) is a global leader in air and ocean freight, with 30,000+ employees ensuring seamless transport and supply chain solutions.

Equal Opportunity Employer

DHL Global Forwarding is committed to equal employment opportunities, evaluating all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics.

Work Authorization

Applicants must be legally authorized to work in the United States. Visa sponsorship is not available for this role.