Air Concierge: Elite Passenger & Ramp Services (2nd Shift)

Modern Aviation; Charlotte (NC); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life and disability

401(k) with company match

Paid time off and holidays

Voluntary benefit options

Job summary

Modern Aviation seeks an Air Concierge for the 2nd shift (2pm–10pm) to deliver an exceptional customer experience for arriving and departing passengers and flight crews. You will coordinate ancillary services and work with the Line Service Manager and site leadership to resolve issues promptly.

Greet and guide passengers on the ramp, assist with luggage, coordinate vehicle rental and escort, support fuel and service orders, and help with amenities.

Qualifications

• High school diploma or equivalent required.
• Must have open work availability as schedules may vary, nights and weekends included.
• Minimum of two (2) years of customer service or line service experience preferred.
• Valid driver's license for a minimum of 3 years and less then 7 points on your driver's license.
• Ability to read, write, and communicate effectively in English.

Responsibilities

• Greet and welcome passengers and flight crews upon arrival on the aircraft parking ramp.
• Provide direction to the terminal or coordinate passenger pick up logistics.
• Deliver a high touch, personalized customer service experience aligned with Modern Aviation standards.
• Thank customers for their visit and encourage repeat business.
• Assist with offloading and loading passenger luggage and baggage.
• Support flight crews with baggage handling and transportation needs.
• Assist with interior aircraft cleaning and trash removal, as requested.
• Provide catering, coffee, ice, newspapers, and other amenities during departure preparation.
• Coordinate and position rental vehicles for arriving passengers.
• Escort customer vehicles on and off the airfield as needed.
• Ensure all fuel and service orders are completed accurately and on time for departures.
• Direct flight crews to the terminal for fuel and service requests.
• Partner with line service and operations team members to ensure efficient service delivery.
• Assist teammates when not actively supporting customers.
• Communicate issues, delays, or service gaps promptly to management.
• Contribute to the continuous improvement of service delivery and best practices.
• Complete other duties as assigned by management.

Skills

Customer service

Line service

Open work availability

English communication

Driver's license

Education

High school diploma or equivalent

Job description

Modern Aviation seeks an Air Concierge for the 2nd shift (2pm–10pm) to deliver an exceptional customer experience for arriving and departing passengers and flight crews. You will coordinate ancillary services and work with the Line Service Manager and site leadership to resolve issues promptly.

Greet and guide passengers on the ramp, assist with luggage, coordinate vehicle rental and escort, support fuel and service orders, and help with amenities.