Air Cargo Inside Sales Specialist

I.K. Hofmann USA, Inc.; Los Angeles (CA); On-site; USD 37,000 - 53,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Prescription Drug Discounts

Short-Term Disability, Accident, Life

401k/Roth

PTO & Holidays

Referral Program

Job summary

I.K. Hofmann USA, Inc. in Los Angeles is seeking an Inside Sales Assistant to support customers and internal teams by selecting shipment services and coordinating bookings. You will monitor capacity, provide updates, and help ensure timely movement of goods.

The role requires a HS diploma or GED and experience in logistics or transportation, with strong communication and organizational skills. Schedule: Tue–Sat, 9:00 AM–5:00 PM, with potential overtime.

Qualifications

• High school diploma or GED required; education in business, logistics, transportation, aviation, or a related field preferred.
• Knowledge in customer service, air cargo, logistics, reservations, or transportation preferred.
• Strong organization, customer service, written and verbal communication skills, and attention to detail.

Responsibilities

• Help customers select rates and services based on shipment weight, dimensions, commodity, routing, and requirements.
• Process booking requests and coordinate shipments through acceptance, ensuring information is accurate.
• Handle standard, special, oversize, and time-sensitive requests with loadability and profitability checks.
• Coordinate with Revenue Management, loadability, operations, and internal teams to secure capacity and optimize movement.
• Monitor flight capacity and offer alternative routes, services, and rates when flights are unavailable.
• Communicate confirmations, changes, delays, and requirements; elevate claims, complaints, and operational issues; maintain accurate booking records and status updates.

Skills

Customer service

Logistics knowledge

Attention to detail

Communication skills

Organization

Education

High school diploma or GED

Education in business/logistics/transport/aviation or related field preferred

Job description

I.K. Hofmann USA, Inc. in Los Angeles is seeking an Inside Sales Assistant to support customers and internal teams by selecting shipment services and coordinating bookings. You will monitor capacity, provide updates, and help ensure timely movement of goods.

The role requires a HS diploma or GED and experience in logistics or transportation, with strong communication and organizational skills. Schedule: Tue–Sat, 9:00 AM–5:00 PM, with potential overtime.