Air Cargo Coordinator

Alliance Ground International; Ord (IA); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Paid vacation

Medical / dental / vision

Free uniforms

401(k)

Employee assistance program

Travel discounts

Job summary

Alliance Ground International (AGI) is seeking an Office Agent to assist customers during the shipping process by coordinating details, handling documentation, and delivering service with professionalism.

The role requires strong English communication, basic math, and computer skills. You will work in a fast-paced ground handling environment, with flexible hours including nights, weekends, and holidays, supporting TSA, FAA, CBP regulations and safe operations.

Qualifications

• Be at least 18 years of age and possess a high school diploma, GED, or work experience equivalent.
• Possess a valid driver’s license with a clean driving record.
• If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• Must complete ramp and SIDA training to obtain airport authority identification security.
• If required by customer or role access, be able to secure a Customs Seal through the respective governing agency.
• Preferred Qualifications - One+ year of Cargo Agent experience.

Responsibilities

• Convey shipping instructions to the customer services counter.
• Retrieve import documents and deliver export documents to and from aircraft.
• Accept cargo in accordance with applicable TSA, FAA, Government and Air Carrier rules and regulations.
• Accept dangerous goods in accordance with all applicable FAA Regulations, IATA Dangerous Goods Regulations, etc.
• Release imported international freight upon review of CBP clearances and authorizations.
• Collect air freight charges.
• Handle phone calls from customers in a professional and courteous manner.
• Report all documentation discrepancies to Office Lead and assist with resolving issues as directed.
• Complete paperwork and forms connected with work assignments pertaining to procedures and enter data into company's information system as required including international cargo documents handling and freight transfer manifest preparation.
• Follow company procedures and protocols to ensure we are always operating in a safe and responsible manner.
• Complete all training when required by company, airport governing authority, or customer when required.
• Be on time, be prepared, and be safe. Be willing to work flexible hours, including nights, weekends, and holidays.

Skills

Communication

Time management

Problem-solving

Basic math

Computer skills

English language

Education

High school diploma

Tools

Microsoft Office

Job description

Alliance Ground International (AGI) is seeking an Office Agent to assist customers during the shipping process by coordinating details, handling documentation, and delivering service with professionalism.

The role requires strong English communication, basic math, and computer skills. You will work in a fast-paced ground handling environment, with flexible hours including nights, weekends, and holidays, supporting TSA, FAA, CBP regulations and safe operations.