AIA - Service Line Sales Specialist

Cognizant; Phoenix (AZ); Hybrid; USD 120,000 - 180,000; Full time

Job summary

Cognizant in Phoenix is seeking a Service Line Specialist to drive complex domain sales, service and marketing transformations for global clients in a hybrid work model. The role leverages deep industry experience to shape offerings, improve customer journeys and support revenue growth while aligning with enterprise standards and delivering tangible value.

You will lead discovery workshops, design scalable operating models, translate business requirements into actionable roadmaps, and

Qualifications

• Twenty two plus years of experience in sales, service, or marketing domains in enterprise settings.
• Proven track record delivering large-scale transformation programs for global clients.
• Strong knowledge of digital customer engagement, omnichannel strategies, and CRM tools.
• Experience with hybrid work models and distributed teams.

Responsibilities

• Drive end-to-end domain sales initiatives aligned with client strategy to enable revenue growth.
• Develop integrated service and marketing approaches connecting acquisition, onboarding and support.
• Lead discovery workshops to capture processes, pain points, and aspirations.
• Translate business requirements into clear functional specs for cross-functional teams.
• Review and refine solution designs to ensure alignment with best practices and compliance.
• Establish measurable KPIs and collaborate with analytics to report progress to stakeholders.
• Advise clients on adoption of digital tools for engagement and service delivery.
• Collaborate with internal teams to shape new offerings in sales, service and marketing.

Skills

Domain Sales

Sales Transformation

Customer Lifecycle

Digital Engagement

Hybrid Work Collaboration

Communication & Negotiation

Program Management

Cross-functional Leadership

Tools

CRM Platforms

Job description

Job Summary

Service line specialist role focused on driving complex domain sales service and marketing solutions for global clients in a hybrid work model applying extensive industry experience to shape offerings improve customer journeys and support revenue growth while ensuring alignment with enterprise standards and tangible value for clients and society.

Responsibilities

• Drive end to end domain sales initiatives by shaping solution outlines aligning them with client strategic priorities and enabling sustainable revenue growth for the company and clients


• Develop integrated service and marketing solution approaches that connect customer acquisition onboarding and after sales support to deliver a consistent and high quality experience across channels


• Coordinate with account teams presales experts and delivery partners to create compelling proposals that clearly articulate value propositions cost structures and business outcomes for clients


• Guide discovery workshops with client stakeholders to capture current processes pain points and aspirations in sales service and marketing domains and translate them into actionable solution roadmaps


• Design scalable operating models for sales and service functions that balance process standardization with localized needs to drive higher productivity and improved customer satisfaction


• Translate complex business requirements into clear functional specifications that can be implemented by cross functional technology and process teams without ambiguity


• Review and refine solution designs prepared by technical and process teams to ensure alignment with domain best practices compliance needs and long term maintainability


• Establish measurable performance indicators for sales and service transformations and collaborate with analytics teams to track interpret and report progress to client stakeholders


• Advise clients on adoption of digital tools for customer engagement including campaign management service request handling and field service coordination to enhance responsiveness


• Identify opportunities to reuse existing assets frameworks and accelerators from within the organization in order to improve delivery efficiency and reduce time to value for clients


• Collaborate with internal practice teams to shape new service offerings in sales service and marketing domains that respond to emerging market trends and evolving client expectations


• Mentor experienced professionals in the team by sharing domain insights review feedback and examples from complex engagements to build deep capability in sales and service transformations


• Engage in governance forums with clients and internal leaders to discuss program status risk mitigation actions and planned enhancements ensuring transparent communication and shared accountability

Qualifications

• Combine twenty two plus years of experience in sales service or marketing domains with a proven history of delivering large scale transformation programs for enterprise clients


• Apply advanced understanding of customer lifecycle management including lead generation opportunity management order fulfillment and after sales support in real world client contexts


• Demonstrate strong knowledge of digital customer engagement concepts such as omnichannel contact handling self service enablement and personalized marketing communications


• Bring hands on experience working with major customer relationship or service management platforms and related tools used by global organizations


• Use prior exposure to industry specific sales and service regulations to ensure that proposed solutions respect compliance and data protection expectations across regions


• Showcase experience in working within hybrid work models by managing collaboration stakeholder communication and documentation practices suited for distributed teams


• Display effective communication and negotiation skills through clear articulation of complex ideas structured storytelling and objective facilitation of client decision making sessions

Certifications Required

No.