AI Workforce Enablement Specialist

Heartland Technology Group; Wisconsin; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation package

Growth opportunities

Community involvement

Personal development

Work-life balance

Personal time off

Recognition and awards

Green initiatives

Job summary

Heartland Technology Group is seeking an AI Workforce Specialist to design and deliver structured AI training programs for customer offices and computer-facing teams. You will translate business processes into practical AI-enabled learning experiences to improve efficiency, accuracy, and policy-aligned adoption.

The role involves creating use cases, evaluating learner progress, and maintaining training materials while ensuring governance and responsible AI practices are followed to sustain AI

Qualifications

• 1+ years of experience delivering instructor-led training, workforce development, technical enablement, or AI-related business process support
• Experience delivering instructor-led training, workforce development programs, or technical enablement initiatives
• Experience using AI tools, workflow automation platforms, or analytics technologies in business or operational settings
• Experience assessing learner progress, documenting outcomes, and supporting adoption of new technology-driven processes
• Bachelor’s Degree in Business or IT Related discipline or equivalent experience
• Working knowledge of AI concepts, prompt engineering, workflow automation, and responsible AI practices
• Strong facilitation, written communication, documentation, and analytical skills with the ability to teach technical concepts clearly

Responsibilities

• Design and deliver structured AI workforce training curriculum through instructor-led sessions, workshops, labs, and applied coaching.
• Assess employee readiness through diagnostic evaluations, prompt construction exercises, and baseline workflow performance measurements.
• Develop and facilitate role-specific AI use cases that improve drafting, summarization, analysis, reporting, documentation, and decision-support workflows.
• Guide customer team members in creating repeatable AI-assisted artifacts such as templates, standard operating procedures, checklists, prompts, and automation guides.
• Ensure training and deployment activities align with governance, compliance, confidentiality, and responsible AI usage standards.
• Measure post-training outcomes including attendance, competency completion, task-time reduction, error-rate improvement, supervisor validation, and operational follow-up.
• Maintain training records, supporting documentation, and program materials needed for internal reporting, audit readiness, and continuous improvement.
• Collaborate with business leaders, supervisors, and subject matter experts to prioritize workforce training needs and sustain AI adoption across departments.
• Perform other duties as assigned by customer and/or business.

Skills

Instructor-led training

AI tools

Workflow automation

Analytics support

Facilitation

Written communication

Education

Bachelor's in Business or IT

Tools

AI tools platforms

Workflow automation platforms

Job description

Heartland Technology Group is seeking an AI Workforce Specialist to design and deliver structured AI training programs for customer offices and computer-facing teams. You will translate business processes into practical AI-enabled learning experiences to improve efficiency, accuracy, and policy-aligned adoption.

The role involves creating use cases, evaluating learner progress, and maintaining training materials while ensuring governance and responsible AI practices are followed to sustain AI