AI Workforce Enablement Lead

HEARTLAND BUSINESS SYSTEMS LLC; Town of Clinton (WI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Growth opportunities

Work-life balance

Employee celebrations

Job summary

Heartland Business Systems seeks an AI Workforce Specialist to design and deliver structured AI training for office-based teams. You will translate business processes into practical AI-enabled learning experiences that boost efficiency, accuracy, and policy-aligned adoption.

Responsibilities include creating curricula, evaluating learner progress, and developing AI use cases that improve drafting, analysis, and decision-support workflows.

Qualifications

• 1+ years of experience delivering instructor-led training, workforce development, or AI-related business process support
• Experience delivering instructor-led training, workforce development programs, or technical enablement initiatives
• Experience using AI tools, workflow automation platforms, or analytics technologies in business or operational settings
• Experience assessing learner progress, documenting outcomes, and supporting adoption of new technology-driven processes
• Bachelor’s Degree in Business or IT Related discipline or equivalent experience
• Working knowledge of AI concepts, prompt engineering, workflow automation, and responsible AI practices
• Strong facilitation, written communication, documentation, and analytical skills with the ability to teach technical concepts clearly

Responsibilities

• Design and deliver structured AI workforce training curriculum through instructor-led sessions, workshops, labs, and applied coaching
• Assess employee readiness through diagnostic evaluations, prompt construction exercises, and baseline workflow performance measurements
• Develop and facilitate role-specific AI use cases that improve drafting, summarization, analysis, reporting, documentation, and decision-support workflows
• Guide customer team members in creating repeatable AI-assisted artifacts such as templates, standard operating procedures, checklists, prompts, and automation guides
• Ensure training and deployment activities align with governance, compliance, confidentiality, and responsible AI usage standards
• Measure post-training outcomes including attendance, competency completion, task-time reduction, error-rate improvement, supervisor validation, and operational follow-up
• Maintain training records, supporting documentation, and program materials needed for internal reporting, audit readiness, and continuous improvement
• Collaborate with business leaders, supervisors, and subject matter experts to prioritize workforce training needs and sustain AI adoption across departments
• Perform other duties as assigned by customer and/or business

Skills

Instructor-led training

AI concepts

Prompt engineering

Workflow automation

Data analysis

Education

Bachelor’s Degree in Business or IT

Equivalent experience

Tools

AI tools

Workflow automation platforms

Analytics technologies

Job description

Heartland Business Systems seeks an AI Workforce Specialist to design and deliver structured AI training for office-based teams. You will translate business processes into practical AI-enabled learning experiences that boost efficiency, accuracy, and policy-aligned adoption.

Responsibilities include creating curricula, evaluating learner progress, and developing AI use cases that improve drafting, analysis, and decision-support workflows.