AI Training Specialist for Workforce Enablement

Heartland Business Systems; Town of Clinton (WI); On-site; USD 55,000 - 85,000; Full time

Job summary

Heartland Business Systems is hiring an AI Workforce Specialist to design and deliver structured AI training programs for customer teams. The role focuses on translating business processes into AI-enabled learning experiences to boost efficiency, accuracy, and policy-aligned adoption.

You will help participants build measurable proficiency in prompt engineering, workflow automation, data validation, and analytics support while ensuring governance and responsible AI practices across programs.

Qualifications

• 1+ years of experience delivering instructor-led training or workforce development programs
• Experience delivering training or enablement initiatives
• Experience using AI tools, workflow automation platforms, or analytics technologies
• Experience assessing learner progress and supporting adoption of new tech
• Bachelor’s Degree in Business or IT or equivalent experience
• Working knowledge of AI concepts, prompt engineering and responsible AI practices
• Strong facilitation and written communication skills

Responsibilities

• Design and deliver structured AI workforce training curriculum through instructor-led sessions, workshops, labs, and applied coaching
• Assess learner readiness through diagnostic evaluations and baseline workflow measurements
• Develop and facilitate role-specific AI use cases for drafting, summarization, analysis, reporting, and decision-support workflows
• Guide customers in creating repeatable AI-assisted artifacts such as templates, SOPs, prompts, and automation guides
• Ensure training aligns with governance, confidentiality, and responsible AI usage standards
• Maintain training records and program materials for reporting and improvement
• Collaborate with leaders and SMEs to prioritize workforce training needs and sustain AI adoption

Skills

Instructor-led training

Workforce development

AI concepts

Prompt engineering

Workflow automation

Communication

Education

Bachelor’s Degree in Business or IT

Job description

Heartland Business Systems is hiring an AI Workforce Specialist to design and deliver structured AI training programs for customer teams. The role focuses on translating business processes into AI-enabled learning experiences to boost efficiency, accuracy, and policy-aligned adoption.

You will help participants build measurable proficiency in prompt engineering, workflow automation, data validation, and analytics support while ensuring governance and responsible AI practices across programs.