AI Transformation Strategist & Change Leader

VNS Health; New York (NY); On-site; USD 110,000 - 147,000; Full time

Benefits offered by this job

Referral bonus opportunities

30 days PTO + 9 holidays

Health insurance for you and family

Employer-matched retirement savings

Job summary

VNS Health is seeking an AI Transformation Manager to drive adoption of AI capabilities across health plans, providers, and enterprise functions in New York. This role partners with leaders to move AI opportunities from concept to readiness, governance, implementation, and adoption, addressing organizational readiness, risks, and value realization.

The position focuses on developing operating models, governance workflows, and scalable AI programs, coordinating across Legal, Compliance, HR, IT,

Qualifications

• Master's Degree in business, healthcare administration, organizational transformation, technology, management, or a related field.
• 5+ years of experience in management consulting, business transformation, digital transformation, operating-model design, program management, strategy, business operations, or a related discipline.
• Demonstrated curiosity and willingness to learn and adopt emerging AI tools to enhance productivity, problem solving, and delivery effectiveness.
• Demonstrated experience leading complex cross-functional transformation initiatives.
• Experience advising business leaders on process redesign, organizational change, operating-model improvement, or technology-enabled transformation.
• Strong structured problem-solving skills and ability to move from ambiguous business problems to actionable recommendations.
• Strong program and project management capabilities, including facilitation, dependency management, issue resolution, action tracking, and executive communication.
• Ability to influence stakeholders across business, technology, and corporate functions without direct authority.
• MBA or other relevant advanced degree is a plus.
• Experience with operating-model design, workforce transformation, process redesign, organizational change, or change management.
• Experience in healthcare or another highly regulated industry is preferred.
• Experience with AI governance, technology governance, vendor assessment, third-party risk, or enterprise risk processes is preferred.
• Experience working with enterprise workflow, governance, portfolio, or assessment platforms is preferred.

Responsibilities

• Partner with business leaders to assess how AI can improve operating performance, service delivery, workforce effectiveness, decision-making, and patient or employee experience.
• Evaluate the organizational implications of priority AI use cases, including impacts to workflows, roles, responsibilities, decision rights, processes, controls, capabilities, and organizational interfaces.
• Facilitate current-state discovery and define future-state operating models with business and functional stakeholders through structured discussions and AI-powered discovery tools.
• Help leaders distinguish between technology implementation requirements and the broader business transformation required to realize value from AI.
• Develop practical recommendations for how teams should redesign work around AI-enabled capabilities.
• Identify organizational dependencies and readiness gaps that could prevent successful implementation or value realization.
• Translate AI capabilities into actionable changes to business processes and new ways of working.
• Develop reusable frameworks, templates, assessments, and playbooks for AI-enabled operating-model adaptation.
• Support the effective operation of the enterprise AI governance process as an integrated component of AI transformation.
• Coordinate AI use‑case and vendor assessments across Information Security, Legal, Compliance, Clinical Quality, Technology, Performance Improvement, HR, and other relevant functions.
• Help initiative owners understand governance requirements and prepare the information required for effective review.
• Manage governance workflows, actions, decisions, dependencies, and follow‑up activities.
• Prepare and facilitate recurring AI governance meetings and cross‑functional review sessions.
• Ensure governance considerations are surfaced early enough to influence solution design and implementation strategy.
• Identify opportunities to improve governance processes while maintaining appropriate enterprise controls.
• Help evolve AI governance toward a scalable, risk‑based model as AI adoption increases, in collaboration Legal and Compliance.
• Serve as a key operational partner for the organization's AI assessment and governance platform.
• Help ensure AI use cases and vendors are appropriately initiated, documented, tracked, and progressed through the assessment process.
• Identify workflow friction, user‑experience challenges, reporting needs, and opportunities for automation or process simplification.
• Gather and synthesize feedback from business users and governance stakeholders.
• Translate operational needs into actionable recommendations for platform enhancements.
• Partner with platform owners to continuously improve the governance experience and supporting workflows.
• Ensure platform capabilities evolve in alignment with the enterprise AI Governance operating model.
• Coordinate with the platform vendor representatives to communicate updates to internal stakeholders.
• Provide transformation and program leadership for selected high‑priority AI initiatives.
• Partner with business sponsors, project teams, vendors, Technology, and functional stakeholders to establish scope, milestones, timelines, dependencies, risks, decisions, pilot and implementation plans.
• Facilitate cross‑functional working sessions and resolve issues that span organizational boundaries.
• Proactively identify implementation risks, readiness gaps, stakeholder concerns, and dependencies.
• Support initiatives across areas such as enterprise service delivery, clinical operations, healthcare administration, workforce transformation, and operational automation.
• Provide interim project or transformation leadership where dedicated AI delivery resources are not yet available.
• Support effective transition of initiatives to dedicated delivery teams as the enterprise AI delivery organization matures.
• Participates in special projects and performs other duties as assigned.

Skills

Executive communication

Stakeholder management

Facilitation

Project management

Education

Master's Degree

Job description

VNS Health is seeking an AI Transformation Manager to drive adoption of AI capabilities across health plans, providers, and enterprise functions in New York. This role partners with leaders to move AI opportunities from concept to readiness, governance, implementation, and adoption, addressing organizational readiness, risks, and value realization.

The position focuses on developing operating models, governance workflows, and scalable AI programs, coordinating across Legal, Compliance, HR, IT,