AI Training & AV Director — Hybrid, NYC/DC

Job Juncture; New York (NY); Hybrid; USD 150,000 - 190,000; Full time

Job summary

Job Juncture is seeking an experienced IT leader to guide Audio & Video Services and AI Training across a major professional services environment. The role drives AI adoption, delivers training, and partners with senior leadership to shape technology strategy.

You will oversee learning programs, collaboration tech, and hybrid meeting environments while managing vendors and budgets to ensure a superior user experience and measurable outcomes.

Qualifications

• 7+ years of leadership experience in enterprise information technology environments.
• 7+ years of experience managing, implementing, or supporting enterprise technology solutions.
• Experience leading AI enablement, technology training, digital transformation, organizational change management, or related initiatives.
• Knowledge of generative AI technologies and platforms, including Microsoft 365 Copilot, ChatGPT Enterprise, Claude, Harvey, or similar solutions.
• Experience with enterprise collaboration technologies, including Microsoft Teams, Zoom, and modern AV environments.
• Familiarity with instructional design, learning management systems, and technology training programs.
• Strong leadership, communication, stakeholder management, and project management skills.
• Experience in a professional services, legal, consulting, financial services, or similarly complex environment is preferred.
• Bachelor's degree or equivalent combination of education and experience preferred.

Responsibilities

• Lead and develop teams responsible for Audio & Video Services and AI Training.
• Drive the firm's AI adoption strategy, including training, change management, and user enablement initiatives.
• Design and oversee learning programs that help attorneys and business professionals effectively leverage AI-enabled technologies.
• Partner with firm leadership, Practice Groups, HR, and IT teams to identify technology and AI learning needs and develop targeted solutions.
• Oversee enterprise collaboration technologies, conference room experiences, hybrid meeting environments, and firmwide event support.
• Evaluate and implement emerging technologies, including AI-powered productivity, collaboration, meeting intelligence, and transcription solutions.
• Establish policies, standards, and best practices that promote innovation, operational excellence, and an exceptional user experience.
• Manage vendor relationships, budgets, and service delivery across both functional areas.
• Measure technology adoption, training effectiveness, and user experience outcomes through data-driven insights and continuous improvement initiatives.
• Serve as a trusted advisor to senior leadership on technology experience, AI enablement, and workforce readiness.

Skills

Leadership

Technology Strategy

AI Enablement

Change Management

Stakeholder Management

Project Management

Communication

Education

Bachelor's degree or equivalent

Tools

Microsoft Teams

Zoom

Microsoft 365 Copilot

ChatGPT Enterprise

Claude

Harvey

Job description

Job Juncture is seeking an experienced IT leader to guide Audio & Video Services and AI Training across a major professional services environment. The role drives AI adoption, delivers training, and partners with senior leadership to shape technology strategy.

You will oversee learning programs, collaboration tech, and hybrid meeting environments while managing vendors and budgets to ensure a superior user experience and measurable outcomes.