AI-Driven Call Center Operations Leader for Growth

Transcom; Greenville (SC); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Health benefits for you and yourfamily

401(k) with employer match

Paid Vacation Time

Great work/life balance

Job summary

Transcom Greenville is seeking a Call Center Operations Manager to lead and optimize support operations for an AI-driven client. You will drive performance, manage teams, and partner with clients to deliver exceptional service in a dynamic environment.

You will oversee forecasting, budgeting, and KPI delivery, develop Team Leader capability, and ensure revenue growth while maintaining high employee and client satisfaction across the production unit.

Qualifications

• Bachelor's degree or 3 years of professional experience.
• Able to pass a criminal background check.
• Willing to work a second shift schedule.

Responsibilities

• Lead and optimize call center operations for an AI-driven client.
• Drive revenue targets and gross profit margin with high client satisfaction.
• Develop and maintain performance management for teams and leaders.
• Ensure regular client contact and proactive service improvements.
• Forecast, budget, and monitor financial follow-up and KPIs.

Skills

Leadership

Client relations

CRM best practices

Time management

P&L management

English communication

Education

Bachelor's degree

Job description

Transcom Greenville is seeking a Call Center Operations Manager to lead and optimize support operations for an AI-driven client. You will drive performance, manage teams, and partner with clients to deliver exceptional service in a dynamic environment.

You will oversee forecasting, budgeting, and KPI delivery, develop Team Leader capability, and ensure revenue growth while maintaining high employee and client satisfaction across the production unit.