Technical Support - AI Support Inbound Voice - Onsite Greenville, SC

Transcom; Greenville (SC); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

On-site Greenville office

Shift options 24/7

Health benefits

401(k) with employer match

Paid vacation

Career growth

Job summary

Transcom is seeking a Technical Support Specialist to join our Greenville, SC team. You will handle inbound voice calls, use AI tools to assist customers, and deliver high-quality technical support from our onsite office.

The role requires strong English communication, troubleshooting ability, and the capacity to work full-time with varied shifts, including overnight options. Competitive pay and comprehensive benefits are offered.

Qualifications

• Must be 18 years or older.
• High School Diploma or equivalent.
• Able to pass a criminal background check.
• Reasonable driving distance to Greenville, SC site.

Responsibilities

• Engage with customers via inbound voice calls and research solutions across multiple applications.
• Diagnose, log, and resolve technical issues with precision and timeliness.
• Provide patient, empathetic support and clear resolution communications to customers.

Skills

English communication

Call center experience

Technical troubleshooting

Typing 30 wpm

AI tools familiarity

Education

High School Diploma or equivalent

Tools

AI tools

Job description

General Information

Location: Greenville, SC

Job ID: 13969

Job Category: Technical Support Agent

Language Requirement: English

Description & Requirements

Are you passionate about cutting-edge tech, artificial intelligence, and delivering world-class customer experiences? Transcom is looking for a highly motivated Technical Support Specialist to join our growing team in Greenville, SC.

In this role, you won't just be answering questions-you will be at the forefront of digital customer support, leveraging AI tools to effortlessly engage with customers via inbound voice calls. If you love critical thinking, technical troubleshooting, and making a meaningful impact in a fast-paced environment, this is your launchpad.

What's in it for YOU!

• Competitive Pay: $20.00 per hour, starting pay rate + monthly performance-based incentives. Shift differential available for overnight shifts.
• Great Work Environment: Work onsite at our comfortable, climate-controlled Greenville office. No more being on your feet all day!
• Schedules Options: Shifts are available 24/7! Traditional 8-hour/5-day shifts and 10-hour/4-day shifts.
• Flexible Pay Options: Choose what works for you - Daily Pay, Bi-Weekly Pay, Direct Deposit, and Pay Cards
• Health Benefits for you and your family, including medical, dental, vision, and a robust Employee Assistance Program
• Invest in Your Future: 401(k) investment options with employer match, plus paid vacation time
• Career Growth: Continuous skill development and clear paths for career advancement within a global company of 30,000+ experts

Join our Transcom Family as an AI Technical Support Inbound Voice Representative at our Greenville, SC location!

In this full-time employee role, you'll support our client's customers providing functional and technical support, resolving customer issues, ensuring compliance within guidelines, and maintaining high professionalism and customer satisfaction. The ideal candidate thrives under pressure, demonstrates empathy and attention to detail, and is committed to delivering high-quality service while meeting performance and compliance standards. If you enjoy critical thinking, continuous learning, and making a meaningful impact on customer satisfaction, this is an exciting opportunity to grow your career in a dynamic and evolving support environment.

What we are looking for:

We've got an exciting career opportunity for you, if you can:

• Effortlessly engage with customers via voice calls, review information provided, ask probing questions, analyze, and isolate tech issues
• Provide patience and empathy to customers that need support with time sensitive technical issues
• Comfortably navigate multiple applications to research solutions
• Multitask in systems while patiently providing step-by-step instructions with a focus on accuracy and timeliness
• Calmly provide conflict resolution and navigate frustrated customer situations with an aptitude for service-orientation and social perceptiveness
• Work independently with discipline and motivation to succeed in a call center environment where you work onsite
• Work in a highly structured environment with strict adherence to your assigned full-time schedule taking high-volume inbound inquiries from customers
• Work at a desk, for the duration of a full-time schedule in order to work with customers in a high-volume, fast-paced, and sometimes stressful environment
• Receive, diagnose, log customer issues, ensuring proper documentation, clear resolution communication, and accurate and timely incident notification and escalation
• Report application issues, document troubleshooting efforts, and identify opportunities for product improvement and quality assurance

Requirements

The following items are mandatory pre-employment requirements and/or skills that are required to be successful in this role. The skills listed are skills that must be used daily and for a prolonged period of time, up to the full duration of your scheduled shift.

• At least 18 years or older
• High School Diploma, or equivalent
• Able to successfully pass a criminal background check
• Reasonable driving distance to the Greenville, SC site
• Able to work onsite for a full-time work week, with overtime opportunities, as needed
• Able to maintain 100% strict adherence to the assigned schedule
• Able to work a variety of shifts influenced by current business needs (including evenings, weekends, and holidays)
• Able to work full-time hours, with reliable attendance, as outlined in the assigned schedule
• Strong computer knowledge, including ability to accurately type at least 30 wpm
• Excellent English verbal and written communication skills
• Courteous and friendly with a high level of professionalism
• Willingness to follow procedures and adhere to policies
• Able to communicate information and ideas so others will understand and able to exchange accurate information in these situations
• Able to multitask applications while working with multiple customers
• Able to thrive in a fast-paced, time-pressured, dynamic work environment supporting back-to-back customer interactions
• Able to actively listen to customer needs and demonstrate empathy - this includes having problem sensitivity - solve customer problems and be sensitive to others while doing it
• Highly adept at working with a high frequency of conflict situations, as well as upset customers
• Ability to work in an environment where you must sit, reach, communicate (verbally and electronically), type, read, multitask, and concentrate in a prolonged setting
• Able to use your hands to handle, control, or feel objects, tools, or controls
• Previous call center experience, preferred
• Experience in a technical support role or troubleshooting with basic technical support knowledge, preferred
• Experience with AI tools, preferred

Location On-site

This role is located at: 650 Executive Center Dr. Greenville, SC 29615.

What Life at Transcom is like!

Transcom is a global customer experience specialist, providing customer care, sales, technical support and credit management services through our extensive network of contact centers and work-at-home agents. We are 30,000+ customer experience specialists at over 90 contact centers across 28 countries, delivering services in 33 languages to international brands in various industry verticals.

At Transcom, we're relentlessly committed. To our clients and each other. Every day, someone starts their journey with Transcom. Taking the potential they have today, and turning it into skills for the future. Getting recognized for working hard, being a team player, and supporting others. Championing positive, lasting change in their teams and communities. That's just how we are at Transcom. Here we care, and root for each other. You're included, just as you are, from day one. And with the right mindset, there's no end to how far we can go together.

We are the voice of our clients. We are Transcom.

We are passionate about people and look forward to meeting you!