AI Support Specialist - Tier 1, Global Team

Teton; United States; Remote; USD 42,000 - 60,000; Full time

Job summary

Teton.ai is seeking a motivated Tier 1 IT support specialist in the United States to join a fast-moving international team. You will provide first-line support, perform triage, and ensure quick resolution of routine issues.

As part of an ownership culture, you’ll work with SOPs, escalate complex cases with context, and be comfortable with weekend shifts. Candidates should have 1–2 years of Tier 1 experience and strong written English.

Qualifications

• 1–2 years in Tier 1 IT support.
• Strong written English, structured workflows, detail-oriented.
• Self-directed, curious about AI, comfortable with weekends.

Responsibilities

• Front line of Tier 1 support: first response and triage.
• Resolve simple issues per SOPs, escalate complex ones with context.

Skills

Tier 1 support

Strong written English

Structured workflows

Detail-oriented

Self-directed

Curious about AI

Weekend availability

Job description

Teton.ai is seeking a motivated Tier 1 IT support specialist in the United States to join a fast-moving international team. You will provide first-line support, perform triage, and ensure quick resolution of routine issues.

As part of an ownership culture, you’ll work with SOPs, escalate complex cases with context, and be comfortable with weekend shifts. Candidates should have 1–2 years of Tier 1 experience and strong written English.