Product Support Associate - Mexico (Fully Remote)

Teton; United States; Remote; USD 42,000 - 60,000; Full time

Job summary

Teton.ai is seeking a motivated Tier 1 IT support specialist in the United States to join a fast-moving international team. You will provide first-line support, perform triage, and ensure quick resolution of routine issues.

As part of an ownership culture, you’ll work with SOPs, escalate complex cases with context, and be comfortable with weekend shifts. Candidates should have 1–2 years of Tier 1 experience and strong written English.

Qualifications

• 1–2 years in Tier 1 IT support.
• Strong written English, structured workflows, detail-oriented.
• Self-directed, curious about AI, comfortable with weekends.

Responsibilities

• Front line of Tier 1 support: first response and triage.
• Resolve simple issues per SOPs, escalate complex ones with context.

Skills

Tier 1 support

Strong written English

Structured workflows

Detail-oriented

Self-directed

Curious about AI

Weekend availability

Job description

• Front line of Tier 1 support: first response and triage.
• Resolve simple issues per SOPs, escalate complex ones with context.

What We're Looking For:

• 1-2 years in Tier 1 IT support.
• Strong written English, structured workflows, detail-oriented.
• Self-directed, curious about AI, comfortable with weekends.

Working at Teton:

• Fast-moving international team.
• Ownership culture with room to grow.

Teton.ai

Teton builds a real-time, multimodal AI platform that creates a digital twin of the patient and care environment, automating documentation and streamlining healthcare workflows. It is a growing, hands-on team of hard-working, learning-focused people who value ownership and entrepreneurship.