AI Support Specialist

Coordinated Business Systems; Burnsville (MN); On-site; USD 42,000 - 52,000; Full time

Job summary

Coordinated Business Systems in Minnesota is seeking an AI Support Specialist to help clients derive real value from the AI tools we bring to market. This is a ground-floor opportunity where you’ll shape our playbook, manage client expectations in a fast-paced environment, and grow with evolving AI technologies.

You’ll partner with Sales, join client meetings, support proposals, onboard clients, and provide ongoing support across on-site, remote, and phone channels while staying current on AI

Qualifications

• 4-year college degree required; a business degree with a technology interest is a plus.
• Genuine enthusiasm for AI and emerging tech; you follow it because you want to.
• Strong communication skills, both written and verbal.

Responsibilities

• Partner with Sales to identify where AI adds real value for clients.
• Join meetings and demos to translate AI capabilities into business value.
• Support proposals and pre-sales questions in plain language.
• Lead onboarding sessions and get clients confident with AI tools.
• Adapt communication style to IT teams and front-office staff.
• Maintain solid documentation for every client engagement.
• Serve as daily contact for clients via phone, email, remote, and on-site.
• Troubleshoot AI issues and loop in vendors or internal teams.
• Follow up until issues are resolved and clients are satisfied.
• Stay current on AI trends and share knowledge with the team.
• Drive AI adoption internally by supporting department heads.
• Bring client feedback to leadership to drive improvements.

Skills

Communication skills

Independent worker

Time management

Calm under pressure

Education

Bachelor's degree

Job description

The Role

Coordinated Business Systems is building something new. As we expand our AI solutions practice, we're looking for our first AI Support Specialist; someone eager to grow alongside a fast-moving technology landscape and help our clients get real value from the AI tools we bring to market.

This is a ground-floor opportunity. You won't be walking into an established playbook; you'll help write it. You'll be managing client expectations in a fast-paced environment, navigating an AI landscape that changes constantly, and sometimes helping people, clients and colleagues alike, who are skeptical or overwhelmed. If that sounds energizing to you, you're probably the right fit.

What You'll Do

• Partner with our Sales Representatives to spot where AI can make a real difference for clients
• Join client meetings and demos to translate AI capabilities into practical business value
• Support proposals and field pre-sales questions in plain language

Client Onboarding & Implementation

• Lead onboarding sessions to get clients set up and confident with their AI tools
• Adapt your communication style to any audience, from IT teams to front-office staff
• Keep solid documentation for every client engagement

Ongoing Client Support

• Serve as a reliable daily contact for clients via phone, email, remote, and on-site
• Troubleshoot AI-related issues and loop in vendors or internal teams when needed
• Follow up until things are resolved and clients feel taken care of
• Stay current on AI trends and bring that knowledge back to the team

Internal Collaboration

• Help drive AI adoption internally by supporting department heads and staff
• Bring client feedback and common issues to leadership to help us keep improving

About Coordinated

For over 40 years, Coordinated Business Systems has empowered companies across Minnesota and Western Wisconsin with cutting-edge business solutions. We specialize in Managed Print Services (MPS), Managed Network Services (IT/MSP), Voice/UCaaS, Document Management, and office technology. Our commitment to innovation and customer success fuels our continued growth.

We’re proud to be locally owned and operated, with a strong belief in work-life balance, employee development, and doing the right thing, every time.

• 4-year college degree required; a business degree with a technology interest is a plus
• Genuine enthusiasm for AI and emerging technology, you follow this stuff because you want to, not because you have to
• Strong communication skills, both written and verbal
• Comfortable working independently and managing your own priorities day to day
• Cool under pressure, especially with clients who are frustrated or in a time crunch
• Able to juggle multiple client situations at once without dropping the ball

* OTE for this role is between $42k - $52kdepending on your experience. We have uncapped commissions, so your success is celebrated!

Coordinated Business Systems Inc. is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.