Senior AI Enablement Partner

Burlington Coat Factory Whse. Corp.; United States; On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

Life and Disability Insurance

Paid Time Off

401(k) plan

Training and development opportunities

Associate discount

Job summary

Burlington Coat Factory Whse. Corp. is seeking a Sr.

AI Enablement Partner to drive end user adoption of Enterprise AI tools, including Microsoft Copilot. The role focuses on training, knowledge development, and governance, ensuring safe, compliant use while coordinating with IT and security teams. Qualified candidates have extensive experience in program management or consulting, and are adept at communicating technical concepts to diverse audiences, creating knowledge resources, and leading

Qualifications

• Experience communicating complex AI concepts to non-technical audiences.
• Ability to create knowledge articles, FAQs, and guides for end users.
• Experience with change management and training facilitation.

Responsibilities

• Provide end user support and incident management for Enterprise AI tools.
• Maintain governance, data protection, and compliance for AI usage.
• Develop use-case guides and run office hours and trainings.
• Coordinate licensing, onboarding and entitlement checks for AI tools.
• Track adoption metrics and report on improvements.

Skills

Microsoft 365 apps

Customer service

Documentation

Tools

Microsoft Copilot

Enterprise AI tools

Job description

Position Overview

The Sr. AI Enablement Partner is responsible for end user adoption and support of Enterprise AI tools (including Microsoft Copilot) across the organization. This role supports training, community building, and communications to enable responsible, effective AI tool usage. The Sr. AI Enablement Partner serves as a subject matter expert and primary escalation point for user issues, coordinating across IT support teams. This role ensures users can effectively and safely use Enterprise AI tools within established governance, compliance, and data protection policies. In addition to technical understanding of AI tools, this role requires user empathy, structured troubleshooting, clear written and verbal communication, change agility, judgment and discretion with sensitive information, and a continuous improvement mindset.

A Day in the Life

Adoption, Training & Self-Service Enablement Serve as a Subject Matter Expert for Enterprise AI tools and usage policies. Create and maintain AI knowledge articles, FAQs, how-to guides, and playbooks.

Partner with business leaders to develop use-case guides tailored by function (HR, Finance, Merchandising, Supply Chain, IT, etc.). Deliver "office hours," short trainings, and coaching sessions to improve user outcomes and confidence.

Support champion networks and identify super-users; amplify best practices and success stories.

Governance & Safe Use Support

Reinforce responsible use, data protection, and acceptable use guidelines for AI tools. Escalate concerns involving sensitive data exposure, policy violations, or suspicious behavior to Security/Compliance teams following established procedures. Assist in communicating governance updates (e.g., changes in settings/policies).

Access, Licensing & Entitlement Support

Coordinate and validate AI tool licensing requests, assignments, and removals in line with policy and approvals. Assist with user onboarding/offboarding for AI tool capabilities, including entitlement checks and functional readiness. Track license utilization and highlight opportunities for optimization and reallocation.

End User Support & Incident Management

Provide support for Enterprise AI tool user issues (access, functionality, performance, etc.). Document incidents, resolutions, and known errors; contribute to problem management and root cause analysis trends. Support escalation cases with vendors or internal engineering teams; gather evidence, log issues, support testing, and create business impact summaries.

Service Improvement & Reporting

Track support metrics (ticket volume, resolution time, top issues) and recommend improvements. Identify recurring issues and partner with Vendors and IT support teams to drive fixes. Provide adoption signals (qualitative and quantitative) to product owners and stakeholders. Contribute to Enterprise AI roadmap.

You’ll Come With Experience:

• 5+ years of program management or management consulting experience, including technical program management or project delivery.
• Experience supporting or administering Microsoft Copilot or other enterprise AI assistants.
• Experience with change management, adoption/enablement programs, champions networks, and training facilitation.

Skills and Abilities

• Expertise in Microsoft 365 applications and collaboration tools (Teams, Outlook, SharePoint/OneDrive).
• Strong customer service orientation with an ability to communicate technical concepts to non-technical audiences at all levels.
• Excellent documentation skills and experience building knowledge articles or user guides.

Come join our team. You're going to like it here! You will enjoy competitive wages, flexible hours, and an associate discount.

Benefits

• Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance.
• Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan.
• We are a rapidly growing brand and provide a variety of training and development opportunities so our associates can grow with us.
• Our teams work hard and have fun together!
• Burlington associates make a difference in the lives of customers, colleagues, and the communities where we live and work every day.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity

Individual pay decisions will be based on a variety of factors, such as but not limited to, qualifications, education, job-related skills, relevant experience, and geographic location.

Compensation Range: $80,000.00 - $105,000.00