Managed Services & AI Technician (New Hope, MN)

OAC Technology, LLC.; New Hope (MN); Hybride; USD 65 000 - 90 000; Plein temps

Avantages offerts par ce poste

Great company & team

Health & Dental Insurance

Retirement Account & employer contrib.

PTO

Flexible Scheduling

Parking on site

Training materials & cert reimburse

Résumé du poste

OAC Technology, LLC. is seeking a Managed Services & AI Technician in Minnesota near New Hope. This hybrid role supports clients' computers, servers and networks via remote tools, phone, and occasional on-site visits, plus implements AI to streamline operations.

You will deploy and support AI tools like ChatGPT, Copilot, and open-source models, automate repetitive tasks, and help protect data privacy while delivering practical results for small and mid-sized businesses.

Qualifications

• IT support experience with MSP or IT consulting background.
• Strong problem solving and communication skills.
• Familiarity with AI tools and automation practices.

Responsabilités

• Provide remote, phone and occasional on-site support to clients.
• Troubleshoot Windows desktops/servers, M365, networking, firewalls.
• Maintain backups and monitor client systems.
• Identify repetitive tasks and automate with scripts and AI tools.
• Deploy AI tooling (Copilot, ChatGPT, Claude) for clients and privacy needs.
• Build AI assistants and automations to connect data and schedule tasks.
• Improve internal ticketing, docs, and routine maintenance with AI.
• Evaluate new AI tools and advise on fit and cost.
• Educate clients on AI data privacy and security.
• Document solutions and train clients and coworkers.

Connaissances

IT support

Problem solving

Customer service

Scripting

AI tools

Outils

PowerShell

Python

Power Automate

Active Directory

Windows Server

Description du poste

Our Managed Services & AI Technician is a hybrid role that combines the work of a managed services technician with the work of an AI technician. You will support, maintain and troubleshoot our clients' computers, servers and networks through remote support software, phone calls and occasional onsite visits. You will also put AI to work: using AI tools, large language models (LLMs) and automation to improve processes and find solutions, both for our clients and for OAC Technology itself. This position is for the person who loves solving problems, keeps up with what AI can actually do today, and wants to turn it into practical results for small and medium businesses.

Responsibilities:

• Provide technical support to clients through remote support tools, phone and email, as well as occasional onsite visits
• Troubleshoot problems with Microsoft Windows desktops and servers, Microsoft 365, networking and firewalls
• Support assigned client systems, servers, email systems and workstations, and maintain and monitor their backup solutions
• Find repetitive work in client businesses and in our own help desk, and automate it with scripting, workflows and AI tools
• Deploy, configure and support AI tools for clients, including Microsoft 365 Copilot, ChatGPT and Claude, and open-source large language models such as Llama for clients who need their data kept private
• Build AI assistants and automations that connect business data, answer questions from internal documents, draft customer communications, and handle scheduling and administrative tasks
• Use AI and automation to improve OAC Technology's own processes, including ticket triage, documentation, reporting and routine maintenance
• Evaluate new AI tools and models, and recommend where they fit, where they do not, and what they cost
• Advise clients on AI data privacy and security, including what information should and should not go into AI tools
• Document the solutions you build and train clients and coworkers to use them

Requirements:

• Strong attention to detail & follow through
• Ability to work independently or on a team, with excellent problem solving skills
• Above average customer service skills and the ability to explain technology in plain language
• Honest & dependable
• Occasional evening and weekend availability for on-call work
• 2+ years' experience in IT support, managed services or IT consulting
• Working knowledge of Microsoft Windows, Microsoft 365, Active Directory and networking fundamentals
• Hands-on experience with AI tools and large language models such as ChatGPT, Claude or Microsoft Copilot, beyond casual use
• Scripting or automation experience, such as PowerShell, Python or Power Automate
• An understanding of the data privacy and security risks that come with AI tools

Nice to have:

• Experience working with APIs and connecting business applications
• Experience running open-source language models
• Microsoft or AI-related certifications

Perks:

• Great company & team!
• Health & Dental Insurance
• Retirement Account & employer contribution
• PTO
• Flexible Scheduling
• Parking on site. Easy commute, just outside of Minneapolis in New Hope
• Ongoing training materials & reimbursement for relevant certifications