AI Support Engineering Lead: Scale & Automate

Dust; Paris (TX); In loco; USD 120.000 - 210.000; Tempo pieno

Descrizione del lavoro

Dust is building a new kind of AI Operator: people who rethink and reshape how teams work around AI. Not “how can AI help us do this faster?” but “if AI existed from day one, would we even do this the same way?” As our AI Support Engineering Lead, you’ll own how Support is built and scaled at the company.

This is a deeply hands‑on role. You’ll take on the hardest customer issues when our agents fall short, but your job isn't simply to resolve them.

Competenze

• Hands-on experience building scalable AI-powered support systems.
• Experience leading a growing team of engineers.
• Strong ability to diagnose root causes across logs, code, and tooling.

Mansioni

• Build AI systems that perform the work.
• Set tech direction for the support stack and standards.
• Design and maintain AI agents and automation workflows.
• Reduce manual support by automating classifications, responses, and detections.
• Create tooling to scale the team without more headcount.
• Own the Support as a Product backlog and shipping bar.

Conoscenze

AI systems

Automation

AI agents

Support engineering

Team leadership

Strumenti

MCP integrations

Descrizione del lavoro

Dust is building a new kind of AI Operator: people who rethink and reshape how teams work around AI. Not “how can AI help us do this faster?” but “if AI existed from day one, would we even do this the same way?” As our AI Support Engineering Lead, you’ll own how Support is built and scaled at the company.

This is a deeply hands‑on role. You’ll take on the hardest customer issues when our agents fall short, but your job isn't simply to resolve them.