AI Strategy & Deployment Director

Ladders; United States; Remote; USD 150,000 - 180,000; Full time

Job summary

Ladders seeks an AI Strategy & Deployment Director to lead strategic customer engagements, linking AI capabilities to measurable business outcomes. Remote option for US-based candidates; no visa sponsorship. The role emphasizes pre-sales value demonstrations, post-sales adoption, and cross-functional collaboration with product and engineering to drive renewals and long-term relationships.

Location: Remote - US based candidates only. Compensation: $150,000 – $180,000 annually.

Qualifications

• Experience in strategy and operations roles with client engagements.
• Proven ability to engage with C-level executives and build trust.
• Deep knowledge of revenue operations tech stack including CRM and AI/ML solutions.
• Familiarity with Sales, Salesforce, and the Sales SaaS/AI tech domain.
• High emotional intelligence and a change-agent reputation.

Responsibilities

• Lead value-driven pre-sales engagements with compelling demonstrations.
• Focus on customer retention and account expansion through tailored solutions.
• Ensure seamless post-sales delivery and transition from pre-sales to delivery.
• Oversee onboarding and enablement processes for new customers.
• Collaborate with product and engineering teams to drive AI product innovation.
• Drive customer satisfaction and adoption rates to secure renewals.
• Develop and execute multi-year strategic account plans.
• Identify opportunities for workflow expansion and demand generation.
• Assist customers in selecting optimal workflows for productivity.
• Build strong relationships with key stakeholders to create a champion network.
• Conduct quarterly business reviews to align strategies with customer goals.
• Orchestrate co-sell and co-marketing initiatives with partner teams.

Skills

Strategy & operations

C-level engagement

Emotional intelligence

Change agent

Revenue operations awareness

Education

Bachelor's degree

MBA or advanced degree preferred

Tools

Salesforce

CRM systems

AI/ML solutions

Sales SaaS/AI tech

Job description

For our client, we are seeking a AI Strategy & Deployment Director to join the team of a leader in the Information Technology space. This role will lead strategic customer engagements that connect AI capabilities to measurable business outcomes, with a strong emphasis on pre-sales value demonstration and post-sales adoption. The position partners closely with executive stakeholders, product, and engineering teams to shape solutions, drive renewals, and expand long-term customer relationships. It also supports go-to-market execution through strategic account planning, customer enablement, and cross-functional collaboration.

Location: Remote - US based candidates only, no visa sponsorship available

Compensation: $150,000 – $180,000 annually

Responsibilities

• Lead value-driven pre-sales engagements with compelling demonstrations
• Focus on customer retention and account expansion through tailored solutions
• Ensure seamless post-sales delivery and transition from pre-sales to delivery
• Oversee onboarding and enablement processes for new customers
• Collaborate with product and engineering teams to drive AI product innovation
• Drive customer satisfaction and adoption rates to secure renewals
• Develop and execute multi-year strategic account plans
• Identify opportunities for workflow expansion and demand generation
• Assist customers in selecting optimal workflows for productivity
• Build strong relationships with key stakeholders to create a champion network
• Conduct quarterly business reviews to align strategies with customer goals
• Orchestrate co-sell and co-marketing initiatives with partner teams

Qualifications

• 7+ years in strategy and operations roles, with 3+ years at a top-tier strategy firm or Big 4 practice
• Experience engaging with C-level executives and building trusted relationships
• In-depth knowledge of revenue operations technology stack, including CRM and AI/ML solutions
• Familiarity with Sales, Salesforce, and the Sales SaaS/AI tech domain
• High emotional intelligence and a change-agent reputation
• Bachelor's degree required; MBA or advanced degree preferred

Benefits

• Opportunity to work with leading tech and consulting firms
• Engagement with C-level executives and high-level strategic initiatives
• Access to innovative technology solutions and AI advancements
• Collaborative environment with product and engineering teams
• Focus on long-term partnerships and customer success
• Professional development opportunities in strategy and operations

Our client is an equal opportunity employer. We encourage you to apply even if you don’t meet every qualification—your background could be exactly what this team needs.