AI Solutions Operations Lead

axiscapital; New York (NY); On-site; USD 120,000 - 190,000; Full time

Benefits offered by this job

Health insurance

Flexible work arrangement

Career development

Job summary

AXIS Capital in New York, NY, seeks an AI Solutions Support Lead to own production AI solutions, coordinate incident response, monitor performance, and drive continuous improvement across technology and data teams.

You will lead a team of AI engineers through partners, manage runbooks and release evidence, and ensure governance, security, and value realization across production deployments.

Qualifications

• Experience leading AI production support teams.
• Ability to manage incidents and post-incident reviews.
• Strong collaboration with data, governance, and business stakeholders.

Responsibilities

• Own production AI solutions from handover to support.
• Coordinate investigations and remediation of production issues.
• Monitor performance, bias, drift, and cost.
• Drive backlog and release planning for production AI solutions.
• Collaborate with Data Engineering and Data Science teams.

Skills

AI leadership

Incident management

Stakeholder management

Production monitoring

Team coordination

Governance

Tools

Python

ML Ops tools

Jira

Job description

AXIS Capital in New York, NY, seeks an AI Solutions Support Lead to own production AI solutions, coordinate incident response, monitor performance, and drive continuous improvement across technology and data teams.

You will lead a team of AI engineers through partners, manage runbooks and release evidence, and ensure governance, security, and value realization across production deployments.