AI Solutions Lead for Customer Deployments & Automation

Wellfound; Mountain View (CA); Hybrid; USD 150,000 - 230,000; Full time

Benefits offered by this job

Remote-friendly environment

Competitive compensation

Equity and growth opportunities

Job summary

Wise Agents is seeking a Forward Deployed Engineer in Mountain View, CA to work at the intersection of engineering, consulting, product development, and customer success. You will lead discovery sessions, design AI-powered solutions, and guide deployments from pilots through expansion.

The role requires translating business problems into practical technical requirements, coordinating internal engineers and contractors, and communicating with executives and operational teams to ensure scalable,

Qualifications

• Experience in software engineering, solutions engineering, implementation consulting, technical product management, or a similar customer-facing technical role.
• Strong understanding of software development, APIs, databases, cloud infrastructure, integrations, and modern web applications.
• Experience with Python, JavaScript, TypeScript, React, Django, or similar technologies is preferred.
• Experience building or implementing AI products, AI agents, large language model applications, voice agents, workflow automation, or enterprise integrations is highly valuable.
• Ability to understand complex business processes and translate them into practical technical requirements.
• Strong written and verbal communication skills.
• Ability to communicate technical concepts to both engineering teams and nontechnical business stakeholders.
• Experience creating technical proposals, solution scopes, implementation plans, or system documentation.
• Strong project management, prioritization, and problem-solving skills.
• Comfortable operating in a fast-moving startup environment with evolving priorities.
• High level of ownership, curiosity, judgment, and attention to detail.
• Professional fluency in English is required.
• Bilingual proficiency in English and Spanish is strongly preferred.
• Bachelor’s degree in computer science, engineering, information systems, business, or a related field is preferred but not required.

Responsibilities

• Lead technical discovery and consulting sessions with prospective and existing customers.
• Understand customer workflows, operational challenges, business requirements, systems, and data environments.
• Identify high-value opportunities for automation and translate them into clear technical solutions.
• Design solution architectures involving AI agents, APIs, databases, enterprise systems, voice systems, and third-party platforms.
• Develop technical scopes, implementation plans, timelines, estimates, and customer proposals.
• Build prototypes, demonstrations, integrations, and early versions of customer solutions.
• Support the development of sandboxes, pilots, and proof-of-concept deployments.
• Collaborate with sales and leadership during customer presentations, technical evaluations, and proposal discussions.
• Coordinate and provide technical direction to internal engineers, external developers, and contractor teams.
• Break customer requirements into clear development tasks, milestones, and acceptance criteria.
• Review technical work and help ensure that solutions are reliable, secure, scalable, and aligned with customer expectations.
• Manage communication between customers and technical delivery teams throughout the implementation process.
• Troubleshoot implementation challenges and help remove technical or operational blockers.
• Support customer onboarding, testing, training, launch, and post-deployment optimization.
• Identify opportunities to expand existing implementations into additional workflows, departments, or AI capabilities.
• Help improve Wise Agents’ internal development processes, technical documentation, implementation playbooks, and reusable product components.
• Stay current on developments in generative AI, large language models, agentic systems, voice AI, automation, and enterprise software.

Skills

Customer-facing software

APIs and integrations

Cloud infrastructure

Web applications

Communication skills

English fluency

Technical storytelling

Proposal & scoping

Project management

Startup environment

Ownership & detail

Spanish language (nice to have)

Education

Bachelor’s degree in CS/Engineering/ISE/Business

Tools

Python

JavaScript/TypeScript

React

Django

Job description

Wise Agents is seeking a Forward Deployed Engineer in Mountain View, CA to work at the intersection of engineering, consulting, product development, and customer success. You will lead discovery sessions, design AI-powered solutions, and guide deployments from pilots through expansion.

The role requires translating business problems into practical technical requirements, coordinating internal engineers and contractors, and communicating with executives and operational teams to ensure scalable,