Adaptive AI Deployment Engineer - Customer-Facing

BackOps AI; San Francisco (CA); Hybrid; USD 140,000 - 190,000; Full time

Job summary

BackOps AI in the San Francisco Bay Area is hiring a Forward Deployed Engineer to bridge engineering, customer partnership, and real-world operations. This hybrid role deploys adaptive, AI-driven systems into live environments and evolves them alongside the business.

You’ll work closely with customers and operators to translate workflows into system behavior, design production-ready applications, build demos, and debug edge cases while ensuring reliability and safety of AI agents in fast-moving

Qualifications

• Experience in customer-facing, client delivery, or partner-facing roles.
• Ability to thrive in fast-moving, resource-constrained, startup environments.
• Fast learner who can adapt quickly to new tools, domains, and requirements.
• High ownership mindset with the ability to take problems from discovery through deployment.
• Excellent communication skills with both technical and non-technical stakeholders.

Responsibilities

• Partner deeply with customers and operators to understand real-world workflows and operational complexity.
• Translate on-the-ground insights into system behavior and product improvements.
• Scope, design, and deploy adaptive AI agents that evolve with customer environments.
• Build and integrate production-ready applications that connect our AI platform to customer infrastructure.
• Develop demos, prototypes, and workflows that showcase how adaptive agents solve real operational problems.
• Debug edge cases in live deployments and turn learnings into actionable product intelligence.
• Ensure reliability, safety, and performance of AI agents operating in fast-moving, high-stakes environments.
• Build trusted, long-term customer relationships where both you and the deployed systems grow alongside the customer.
• This is neither a pure engineering role nor a pure consulting role—it’s a high-ownership, end-to-end role built for curiosity, adaptability, and impact.

Skills

Customer-facing experience

Startup experience

Excellent communication

Adaptability

Job description

BackOps AI in the San Francisco Bay Area is hiring a Forward Deployed Engineer to bridge engineering, customer partnership, and real-world operations. This hybrid role deploys adaptive, AI-driven systems into live environments and evolves them alongside the business.

You’ll work closely with customers and operators to translate workflows into system behavior, design production-ready applications, build demos, and debug edge cases while ensuring reliability and safety of AI agents in fast-moving