AI Solutions Engineer — Hybrid Frontline Troubleshooter

Broccoli AI; Utah; Hybrid; USD 90,000 - 120,000; Full time

Job summary

Broccoli AI is hiring an AI Solution Engineer to help customers adopt and operate our AI-enabled workflow platform. This highly technical, customer-facing role works with Engineering and Customer Success to resolve issues and improve product reliability in real time.

You’ll troubleshoot via logs, SQL, and internal tools, support a range of customers from SMB to enterprise, and help shape support processes as we scale in a startup environment.

Qualifications

• 3+ years in technical or product support or similar customer-facing technical role.
• Strong troubleshooting instincts and ability to work through ambiguous technical issues.
• Experience reading logs, investigating system behavior, and using support tools.

Responsibilities

• Resolve customer issues across product, workflow, and technical support queues.
• Troubleshoot deeply using logs, internal tools, SQL, and other debugging workflows.
• Investigate issues related to AI agents, call flows, messaging, booking workflows, and platform integrations.
• Partner with Engineering and Product to elevate bugs, document patterns, and close feedback loops.
• Communicate clearly with customers and internal teams about issues, expectations, and resolutions.
• Help define and improve support processes, documentation, and quality standards as the team grows.
• Support a wide range of customers, from SMB operators to larger enterprise accounts.
• Contribute to a strong customer experience while balancing speed, quality, and technical rigor

Skills

Technical support

Troubleshooting

Customer communication

AI product interest

Cross-functional collaboration

Tools

Zendesk

SQL

APIs

JavaScript

Job description

Broccoli AI is hiring an AI Solution Engineer to help customers adopt and operate our AI-enabled workflow platform. This highly technical, customer-facing role works with Engineering and Customer Success to resolve issues and improve product reliability in real time.

You’ll troubleshoot via logs, SQL, and internal tools, support a range of customers from SMB to enterprise, and help shape support processes as we scale in a startup environment.