Founding AI Platform Engineer for Customer Support

broccoli; United States; On-site; USD 120,000 - 180,000; Full time

Job summary

Broccoli AI is hiring an AI-first builder to transform how we deliver customer support. You will own the support experience and design AI workflows, systems, and a knowledge base that helps our team resolve issues faster and more accurately.

You will collaborate with Technical Support, Customer Success, and Product Engineering to automate workflows, improve AI troubleshooting, and scale support for enterprise customers.

Qualifications

• 5+ years of software engineering or closely related technical experience.
• A degree in Computer Science or equivalent practical experience.
• Strong coding skills and experience developing, debugging, and maintaining software.
• Experience building integrations, working with APIs and databases, and connecting systems.
• Hands-on experience with AI-powered applications, LLMs, AI agents, or workflow automation.
• A product-minded approach to engineering. You enjoy understanding customer problems and building solutions that address them.
• Strong problem-solving skills and the ability to take projects from initial idea through implementation and iteration.
• Experience working with customer support teams or building customer-facing tools is a plus.

Responsibilities

• Build and improve AI workflows that help resolve common customer questions and Tier 1 support issues.
• Own our support knowledge base, ensuring documentation is accurate, easy to navigate, and useful for both customers and AI.
• Build out the customer facing support platform ( example ).
• Identify opportunities to automate repetitive support tasks and build the tools, integrations, and workflows to make them happen.
• Investigate recurring customer issues and AI failures to understand root causes and develop lasting solutions.
• Partner with Technical Support, Customer Success, and Product Engineering to improve the customer experience and address underlying product issues.
• Build reporting and dashboards that provide visibility into ticket trends, resolution rates, and support performance.
• Help ensure enterprise customers and complex issues receive the attention they need while making routine support more scalable.

Skills

Software engineering

APIs

Databases

AI/LLMs

Workflow automation

Debugging

Customer focus

Education

BS in Computer Science

Tools

REST APIs

Databases

Integrations

Job description

Broccoli AI is hiring an AI-first builder to transform how we deliver customer support. You will own the support experience and design AI workflows, systems, and a knowledge base that helps our team resolve issues faster and more accurately.

You will collaborate with Technical Support, Customer Success, and Product Engineering to automate workflows, improve AI troubleshooting, and scale support for enterprise customers.