Founding AI Platform Engineer — Transform Customer Support

Broccoli AI; Utah; On-site; USD 120,000 - 180,000; Full time

Job summary

Broccoli AI is seeking an AI-first builder to transform how we deliver customer support. You will own the support experience and build AI workflows, systems, and a knowledge base to resolve issues faster.

Collaborate with Technical Support, Customer Success, and Product Engineering to automate workflows, improve AI troubleshooting, and deliver accurate answers. Report to Head of Customer Success.

Qualifications

• 5+ years of software engineering or related technical experience.
• Degree in Computer Science or equivalent.
• Strong coding, debugging, and software maintenance skills.
• Experience building integrations with APIs and databases.
• Hands-on work with AI-powered apps, LLMs, or workflow automation.
• Product-minded approach to solving customer problems.
• Experience with customer-support tools is a plus.

Responsibilities

• Build and improve AI workflows to resolve Tier 1 support questions.
• Own the knowledge base, ensure accuracy and navigability.
• Build the customer-facing support platform.
• Identify opportunities to automate repetitive tasks.
• Investigate recurring issues and AI failures to find root causes.
• Collaborate with Support, Success, and Product Eng to improve UX.
• Create reporting/dashboards for ticket trends and performance.
• Ensure enterprise customers and complex issues get attention.

Skills

Software engineering

AI workflows

API integrations

Problem solving

Customer focus

Education

BS in Computer Science

Tools

APIs

Databases

Testing

Job description

Broccoli AI is seeking an AI-first builder to transform how we deliver customer support. You will own the support experience and build AI workflows, systems, and a knowledge base to resolve issues faster.

Collaborate with Technical Support, Customer Success, and Product Engineering to automate workflows, improve AI troubleshooting, and deliver accurate answers. Report to Head of Customer Success.