AI Service Delivery Engineer — Presales & Deployments (Dallas)

Happy Global Inc.; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Happy Global Inc. is building an AI service business and is hiring its first Delivery Engineer in Dallas to bring the new offering to clients.

You will own end-to-end delivery from pilot deployments to scale, with direct access to leadership as pilots grow into external engagements. You will map service catalogs, craft templates to translate plain-language requests into structured work orders, and support presales with briefs and meeting notes.

Qualifications

• 2–3 years in a customer-facing technical role (presales, technical support, or similar).
• 6+ months of device management / deployment experience (MDM, imaging, fleet rollout).
• Bilingual English/Chinese to support diverse executives.
• Based in Dallas and available onsite with travel.

Responsibilities

• Deliver the AI service by deploying assistant bots for pilot teams and preparing first deployments.
• Support presales with one-page briefs, on-site materials, and rapid meeting notes + client follow-ups.
• Enable executives with discreet real-time information channels while keeping the technology invisible to clients.
• Manage up to 100 devices, provide 30-minute onboarding per user, and provide weekly usage reports.

Skills

Customer-facing experience

MDM deployment experience

Bilingual English/Chinese

Dallas-based onsite

Tools

MDM platforms

Slack/Teams familiarity

Job description

Happy Global Inc. is building an AI service business and is hiring its first Delivery Engineer in Dallas to bring the new offering to clients.

You will own end-to-end delivery from pilot deployments to scale, with direct access to leadership as pilots grow into external engagements. You will map service catalogs, craft templates to translate plain-language requests into structured work orders, and support presales with briefs and meeting notes.