AI Service Delivery Engineer

Happy Global Inc.; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Happy Global Inc. is building an AI service business and is hiring its first Delivery Engineer in Dallas to bring the new offering to clients.

You will own end-to-end delivery from pilot deployments to scale, with direct access to leadership as pilots grow into external engagements. You will map service catalogs, craft templates to translate plain-language requests into structured work orders, and support presales with briefs and meeting notes.

Qualifications

• 2–3 years in a customer-facing technical role (presales, technical support, or similar).
• 6+ months of device management / deployment experience (MDM, imaging, fleet rollout).
• Bilingual English/Chinese to support diverse executives.
• Based in Dallas and available onsite with travel.

Responsibilities

• Deliver the AI service by deploying assistant bots for pilot teams and preparing first deployments.
• Support presales with one-page briefs, on-site materials, and rapid meeting notes + client follow-ups.
• Enable executives with discreet real-time information channels while keeping the technology invisible to clients.
• Manage up to 100 devices, provide 30-minute onboarding per user, and provide weekly usage reports.

Skills

Customer-facing experience

MDM deployment experience

Bilingual English/Chinese

Dallas-based onsite

Tools

MDM platforms

Slack/Teams familiarity

Job description

We are building an AI service business. We take a proven internal knowledge-base + AI agent system and deliver it to clients as a managed service: dedicated assistant bots embedded in each service team, turning plain-language requests into structured work orders.

About the Role

We're hiring our first Delivery Engineer in Dallas to put this service into clients' hands. Phase 1 is behind the scenes (systems live, execs trained, internal pilots delivered). Phase 2 may involve joining client meetings once pilots are proven. You'll be the first delivery hire of a new AI service business: broad ownership, direct access to company leadership, and a front-row seat as internal pilots grow into external clients.

Responsibilities

• Deliver the service. Deploy assistant bots for pilot teams: map service catalogs, build request-translation templates (plain language → structured work orders), and get deployments live. Internal pilots first, external clients next.
• Presales support. Prepare one-page briefs for executives heading into client meetings, assemble on-site materials, produce meeting notes within 60 seconds after the meeting, and follow-up packages within 24 hours. Strict data isolation between clients.
• Behind-the-scenes enablement. Build discreet real-time information channels (mobile/watch cards, minimal earpiece prompts) so executives walk into meetings fully armed. House rule: we never pitch "AI assistants" to clients — the technology stays invisible.
• Devices & metrics. Image, manage (MDM), and deploy up to 100 devices; 30-minute onboarding per user; weekly usage reporting (deployments, active use, skill output, blockers).

Qualifications

• 2–3 years in a customer-facing technical role: presales, technical support, IT project management, customer success engineering, or similar (5+ years need not apply).
• 6+ months of device management / deployment experience (MDM, imaging, fleet rollout).
• Bilingual English/Chinese — you'll support Chinese-speaking executives and English-speaking clients.
• Based in Dallas, available onsite and for travel.

Required Skills

• Strong communication, curiosity, and initiative — you connect scattered dots into something coherent.

Preferred Skills

• Bonus: chatbot / AI agent implementation experience; consulting or services-delivery background; familiarity with bots or APIs on Lark, Feishu, Slack, or Teams.

What won't fit this role

• Pure ops: only break/fix tickets, never presented a solution to a user.
• Pure sales: only decks, never delivered anything hands-on.