Forward Deployed Engineer

F5; Munion Field (NJ); On-site; USD 146,400 - 219,600; Full time

Job summary

F5 is seeking a Principal Customer Engineer in Munion Field, NJ, to ensure customer success post-sales. You will lead technical onboarding and implementation efforts, acting as the primary contact for customers and collaborating with various teams to foster successful long-term partnerships.

The ideal candidate has over 8 years in post-sales technical roles, strong enterprise infrastructure knowledge, and the ability to thrive in dynamic environments. A competitive salary and benefits package is offered.

Qualifications

• 8+ years in a Post-Sales technical role (e.g., TAM, Solutions Engineer, Implementation Consultant, etc.).
• Experience leading technical deployments in complex environments.
• Strong understanding of networking, containers, and security protocols.

Responsibilities

• Lead technical onboarding and implementation for new customers.
• Own post-sales relationship, serving as technical point of contact.
• Develop and execute implementation plans for achieving customer value.

Skills

Post-Sales technical role experience

Building AI Systems/Applications

Enterprise infrastructure understanding

Lead technical deployments

Experience with regulated industries

Excellent communication skills

Project management skills

Ability to thrive in high growth environments

Education

Red Hat Certified Specialist in OpenShift Administration

Job description

About F5

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.

Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.

About The Role

As our Principal Customer Engineer, you’ll play a critical role in ensuring customer success from the moment a deal is signed. You’ll lead technical onboarding and implementation efforts, serve as the customer’s primary post-sales technical point of contact, and work closely with Solutions Engineering and Support to drive adoption, reduce time‑to‑value, and lay the foundation for successful long‑term partnerships.

This is a hands‑on, high‑impact role for someone who thrives in early‑stage environments, wears many hats, and wants to help shape the customer journey in a fast‑growing AI security market.

Key Responsibilities

• Lead technical onboarding and implementation for new customers, including planning, scoping, milestones, and success metrics
• Own the post‑sales relationship from a technical standpoint, serving as the main point of contact for customer engineering and security teams
• Develop and execute structured implementation plans to ensure customers achieve First Time to Value quickly and reliably
• Proactively manage risk by identifying blockers, misaligned expectations, or skill gaps - on either side - and escalating as needed
• Collaborate cross‑functionally with Sales, Engineering, Services and Product to ensure successful handoffs and knowledge sharing
• Document repeatable processes, technical guides, implementation templates, and internal runbooks
• Coordinate support needs, triage technical issues, and ensure efficient collaboration with Support and Dev. teams
• Act as a customer advocate, gathering feedback and insights to inform roadmap and future services

Skills & Experience

• 8+ years in a Post‑Sales technical role (e.g., TAM, Solutions Engineer, Integration Engineer, Implementation Consultant, or similar)
• Experience building and/or deploying AI Systems/Applications
• Strong understanding of enterprise infrastructure (e.g., networking, containers, security protocols)
• Experience leading technical deployments (on‑prem, hybrid, or complex SaaS integrations)
• Experience working with enterprise customers in regulated industries (huge bonus: AI/ML or cybersecurity products)
• Excellent communication and project management skills - you can set expectations, drive timelines, and keep everyone aligned
• Ability to thrive in a high growth environment - comfortable with ambiguity, self‑directed, and proactive.
• Red Hat Certified Specialist in OpenShift Administration - nice to have

Benefits & Compensation

We offer a competitive salary, commission, and benefits package, as well as opportunities for career growth and advancement.

Base pay range per annum: 146,400 – 183,000 – 219,600 USD Annual (subject to change)

In addition to base pay, you may also be offered incentive compensation, bonus, restricted stock units, and benefits. F5 reserves the right to change or terminate any benefit plan without notice.

Equal Employment Opportunity

It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting [e-mail].