AI Security Product Support Engineer (Flexible)

Proofpoint; Salt Lake City (UT); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Flexible work environment

Annual wellness and community outreach days

Job summary

Proofpoint is seeking an experienced Product Support Engineer to provide technical support for our AI Security solutions. This role involves responding to customer tickets and assisting customers via phone, email, and chat to resolve technical issues related to the product.

The ideal candidate will have over 10 years of experience in technical support and network security, along with excellent communication and troubleshooting skills. We offer a competitive compensation package and a flexible work environment.

Qualifications

• 10+ years of work experience as a Technical Support Engineer.
• Knowledge of networking systems, identity providers, and Linux security tools.
• Ability to troubleshoot complex software and hardware issues.

Responsibilities

• Respond to technical support tickets and provide remote support.
• Diagnose and resolve technical issues within specific guidelines.
• Manage product escalations between customers and engineering.

Skills

Technical support experience

Network security knowledge

Excellent communication skills

Troubleshooting skills

Expert in Mac and Windows

Tools

Salesforce

Job description

Proofpoint is seeking an experienced Product Support Engineer to provide technical support for our AI Security solutions. This role involves responding to customer tickets and assisting customers via phone, email, and chat to resolve technical issues related to the product.

The ideal candidate will have over 10 years of experience in technical support and network security, along with excellent communication and troubleshooting skills. We offer a competitive compensation package and a flexible work environment.