Senior Product Support Engineer, AI Security
Proofpoint
Get more replies from employers
Send a job-specific resume in minutes.
Benefits offered by this job
Job summary
Proofpoint is seeking an experienced Product Support Engineer to offer technical support for customers using Proofpoint AI Security solutions in Denver, Colorado. This role involves responding to customer tickets through various channels and resolving technical issues related to software, networking, and hardware.
The ideal candidate should have over 10 years of experience with network security, excellent communication skills, and be proficient in both Mac and Windows environments. This position offers a flexible work environment with competitive compensation and comprehensive benefits.
Qualifications
- 10+ years work experience as a Technical Support Engineer.
- 10+ years work experience with network security or endpoint security.
- Knowledge of networking systems and identity providers.
Responsibilities
- Respond to technical support tickets and provide remote support.
- Diagnose and resolve technical issues within response guidelines.
- Document work in the ticketing system.
Skills
Tools
Job description
Proofpoint is seeking an experienced Product Support Engineer to offer technical support for customers using Proofpoint AI Security solutions in Denver, Colorado. This role involves responding to customer tickets through various channels and resolving technical issues related to software, networking, and hardware.
The ideal candidate should have over 10 years of experience with network security, excellent communication skills, and be proficient in both Mac and Windows environments. This position offers a flexible work environment with competitive compensation and comprehensive benefits.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
