AI QA Analyst, Level 1 — Online Education

Bryant & Stratton College; Town of Orchard Park (NY); On-site; USD 54,000 - 57,000; Full time

Job summary

Bryant & Stratton College in Orchard Park, NY is seeking a Quality Assurance Representative, Level 1 for Online Education. This non-exempt role reports to the QM Manager and requires evaluating student and customer interactions against quality standards to drive improvements and consistent performance.

The position uses AI quality management tech to generate reports and support calibration activities. The role emphasizes strong communication, data analysis, and collaboration with campus

Qualifications

• 1-3 years of directly related experience in a call center environment.
• Proficient in Excel and other Microsoft Office applications.

Responsibilities

• Monitor and evaluate interactions using established quality standards.
• Analyze interaction data and identify trends, risks, and opportunities for improvement.
• Partner with functional departments to communicate findings and support performance improvement initiatives.
• Support calibration activities to ensure evaluation consistency and accuracy.
• Support the implementation, administration, and optimization of AI quality management technology.

Skills

Verbal & written communication

Problem analysis

Organizational skills

Judgment

Stress tolerance

Resilience

Education

Associates or better

Tools

Cresta

Observe.ai

Level AI

Job description

Bryant & Stratton College in Orchard Park, NY is seeking a Quality Assurance Representative, Level 1 for Online Education. This non-exempt role reports to the QM Manager and requires evaluating student and customer interactions against quality standards to drive improvements and consistent performance.

The position uses AI quality management tech to generate reports and support calibration activities. The role emphasizes strong communication, data analysis, and collaboration with campus