AI Product Designer - Agent-Driven Mortgage UX

ServiceLink; Plano (TX); Hybrid; USD 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid work

Equal Opportunity employer

Job summary

ServiceLink is seeking an experienced AI Product Designer to lead the design of intelligent, agent-driven mortgage workflows across web, mobile, and conversational interfaces. You will shape AI-powered experiences that are trustworthy and human-centered for both B2B and B2C users.

You will collaborate with product, engineering, data science, and business stakeholders to translate complex capabilities into elegant interfaces, create flows, wireframes, prototypes, and storytelling while advancing

Qualifications

• 4+ years of product design, including 2+ years in AI-powered products or intelligent workflows.
• Strong product sense linking design to business/value.
• Systems thinking for complex workflows and edge cases.
• Facilitation of cross-functional alignment.
• Data-driven with signals to guide decisions.
• Familiar with product/user analytics tools.
• AI fluency and curiosity about LLMs and agents.
• Hands-on with modern AI tooling to prototype faster.
• Conversation design experience is a plus.
• Strong visual taste and interaction craft.
• Comfort with ambiguity and rapid learning in AI spaces.

Responsibilities

• Lead design for AI-powered product experiences from discovery to delivery.
• Analyze business workflows and journeys to identify AI opportunities.
• Collaborate with product, engineering, data science, and business stakeholders to define directions.
• Design intelligent workflows with human oversight, agent handoff, exceptions and recovery paths.
• Define conversational patterns across UI, chat, SMS, and voice.
• Create flows, wireframes, prototypes, high-fidelity designs, diagrams, journey maps, and storytelling.
• Use data and insights to evaluate design choices and improve outcomes.
• Leverage AI tools to accelerate design and development.

Skills

AI product design

conversational interfaces

automation experiences

design workflows

stakeholder alignment

data-driven thinking

analytics tools

AI tooling

conversation design

visual design

Tools

Google Analytics

Mixpanel

Amplitude

FullStory

Pendo

Claude Code

GitHub Copilot

Figma Make

Job description

ServiceLink is seeking an experienced AI Product Designer to lead the design of intelligent, agent-driven mortgage workflows across web, mobile, and conversational interfaces. You will shape AI-powered experiences that are trustworthy and human-centered for both B2B and B2C users.

You will collaborate with product, engineering, data science, and business stakeholders to translate complex capabilities into elegant interfaces, create flows, wireframes, prototypes, and storytelling while advancing