AI Product Owner: Build & Scale Conversational Agents

Mutual of Omaha Mortgage; Irvine, Northern (CA, KY); Hybrid; USD 125,000 - 145,000; Full time

Benefits offered by this job

Vacation hours accrual

Paid sick time

Holidays

Medical plans

Dental coverage

Vision coverage

401K match

Employee benefits

Job summary

Mutual of Omaha Mortgage is hiring a Technical Product Owner — AI to own the performance and lifecycle of our AI products. This hands-on role scopes problems, shapes prompts, partners with engineering and data, instrumenting outcomes and driving measurable lift on conversion and customer experience.

You will sit on the AI Initiatives team and own a portfolio spanning voice and SMS AI agents, agent-assist tooling, and the data and observability foundation that keeps them performant.

Qualifications

• 5+ years in technical product management or equivalent AI product ownership.
• Hands-on prompt engineering experience with LLM-based products.
• Strong SQL skills for data extraction and analysis.
• Data fluency with funnels, cohorts, and basic statistics.
• Experience with Salesforce as a product owner or admin.
• Familiarity with REST APIs and integration concepts.
• Direct mortgage operations or lending domain experience.

Responsibilities

• Define, instrument, and report KPIs for each AI product (containment, conversion, revenue attribution).
• Lead weekly performance reviews and identify/root-cause issues across prompt, model, data, and integration layers.
• Build QA sampling and review processes; turn findings into prompt/flow updates.
• Take new AI use cases from concept to production with MRD/PRD, MVP, and launch.
• Run structured POCs with clear hypotheses and go/no-go criteria.
• Evaluate vendors end-to-end—requirements, scoring, references, contracts, onboarding.

Skills

Technical PM

Prompt engineering

SQL

Data analysis

Salesforce

REST APIs

Mortgage domain

Job description

Mutual of Omaha Mortgage is hiring a Technical Product Owner — AI to own the performance and lifecycle of our AI products. This hands-on role scopes problems, shapes prompts, partners with engineering and data, instrumenting outcomes and driving measurable lift on conversion and customer experience.

You will sit on the AI Initiatives team and own a portfolio spanning voice and SMS AI agents, agent-assist tooling, and the data and observability foundation that keeps them performant.