AI Product & Delivery Catalyst

Simclair Inc; Cockeysville (MD); On-site; USD 85,000 - 105,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Life and disability insurance

Health, dental and vision plans

Flexible spending accounts

Sick leave

Job summary

Sinclair, Inc. is seeking an AI Product and Delivery Coordinator to partner with the Director, AI Product and manage the day‑to‑day experience for ChatGPT Enterprise and other AI tools.

This on‑site role in Hunt Valley, MD involves backlog upkeep, facilitating conversations across teams, and translating needs into clear next steps. The role emphasizes judgment, confidence, follow‑through, and business partnering over coding or technical administration.

Qualifications

• Two to four years of experience in product operations, product management, project or program delivery, strategy and operations, consulting, transformation, or a comparable cross‑functional role.

Responsibilities

• Manage the day‑to‑day flow of employee questions, requests, access needs, change requests, and support signals for approved AI tools.
• Talk with employees to understand the need behind a request; provide timely guidance when a question can be resolved directly and route actionable work to the right administrative, support, or delivery partner.
• Keep requests moving and employees informed, making sure ownership, context, and next steps are clear across the teams involved.
• Identify patterns in employee needs, recurring friction, and requests that should become a product improvement, a release consideration, or a new product opportunity.
• Help plan and coordinate the release of new features, functions, and AI tools, including the intended audience, timing, access and provisioning needs, product messaging, and learning materials.
• Create clear, useful employee‑facing guidance that explains what is new, why it matters, and how to use it responsibly and effectively.
• Work with enablement, communications, training, and administrative partners to make releases understandable, well‑supported, and ready for employees.
• Collect early feedback and issues after a release, then turn that input into improvements, updated guidance, or follow‑up product work.
• Turn problems, requests, ideas, and other signals into concise product briefs, requirements, user stories, workflow documentation, and recommended next steps.
• Prepare the product and workflow context that helps technology partners evaluate solution options and delivery paths.
• Support the Director in preparing roadmap recommendations and portfolio priority decisions with current business context, delivery information, and clear documentation.
• Coordinate priority product work from approved concept through build, pilot, release, and ongoing support with internal and external delivery partners.
• Maintain delivery plans, milestones, dependencies, risks, decisions, and readiness activities; surface issues early and help keep the work moving.
• Translate approved product direction into clear documentation and requirements for technology, administrative, implementation, and business partners.
• Manage post‑launch follow‑through for selected solutions, including feedback collection, change needs, release‑material updates, adoption signals, and enhancement backlog items.
• Synthesize product usage, employee feedback, requests, and delivery learnings into clear updates and practical recommendations for the Director and cross‑functional partners.
• Build productive working relationships with AI Technology Strategy, AI Operations and Enablement, IT, Engineering, Security, Legal, Communications, and business teams.

Skills

Product operations

Product management

Project delivery

Strategy & operations

Cross-functional collaboration

Job description

Sinclair, Inc. is seeking an AI Product and Delivery Coordinator to partner with the Director, AI Product and manage the day‑to‑day experience for ChatGPT Enterprise and other AI tools.

This on‑site role in Hunt Valley, MD involves backlog upkeep, facilitating conversations across teams, and translating needs into clear next steps. The role emphasizes judgment, confidence, follow‑through, and business partnering over coding or technical administration.