AI-Powered Web Experience Producer

salesforce.com, inc.; Chicago (IL); On-site; USD 62,000 - 93,000; Full time

Job summary

Salesforce is seeking a Web Experience Associate Analyst to support web content creation and management for industry pages on salesforce.com. You’ll collaborate with product marketing, messaging, and creative teams to deliver cohesive site experiences and leverage AI tools to streamline production and QA.

Experience with WordPress, a curiosity for AI‑driven workflows, and strong communication skills are essential.

Qualifications

• 2+ years of hands-on experience managing web and content production for an enterprise organization
• Basic understanding of information architecture, user experience, interaction design, and visual design initiatives
• Understanding of web image optimization and best practices
• Experience working in development, staging, and production environments of WordPress, and syncing changes across environments
• Working knowledge of (or strong interest in learning) AI‑assisted productivity and content tools, and the judgment to review and validate AI‑generated work before publishing

Responsibilities

• Collaborate with key stakeholders to prioritize content and help determine the best delivery of the content to meet both internal and user goals
• Accurately represent Salesforce's current AI narrative in web content, ensuring messaging aligns with brand and legal guidelines
• Provide recommendations for user experience and flow based on testing, customer feedback, AI-driven analytics/insights, and data to continually enhance the user journey
• Use web templates and thoroughly QA work - leveraging AI-assisted tools where appropriate - to ensure accuracy and error-free delivery of published pages
• Test pages for responsiveness/display and work with digital engineering partners to address discrepancies
• Ensure content is accurate, SEO optimized, and fits the user's journey; validate all assets based on SEO team's guidelines
• Support demand generation through the creation of web forms
• Deliver site enhancements while managing multiple priorities in a deadline‑sensitive environment
• Identify opportunities to apply AI tools (e.g., generative content drafting, automated QA checks, personalization) to improve team efficiency and page quality

Skills

WordPress

AI tools

Content production

Collaboration

Communication

SEO

Tools

WordPress

AI tools

Job description

Salesforce is seeking a Web Experience Associate Analyst to support web content creation and management for industry pages on salesforce.com. You’ll collaborate with product marketing, messaging, and creative teams to deliver cohesive site experiences and leverage AI tools to streamline production and QA.

Experience with WordPress, a curiosity for AI‑driven workflows, and strong communication skills are essential.