AI-Powered Post-Sales Process & Automation Lead

ServiceTitan; United States; Hybrid; USD 126,000 - 202,000; Full time

Benefits offered by this job

Flexible time off

Leadership training

Bonus and awards

Health benefits

401k match

Parental leave

Fertility support

Maven Maternity

Job summary

ServiceTitan is seeking a high-impact Manager for the Post Sales Process & Automation team in the United States. You will coach and develop the team, map current workflows, and implement scalable processes across post-sales functions.

The role emphasizes AI-enabled solutions and data-driven improvements with a strong cross-functional focus. The ideal candidate brings 5+ years in SaaS operations, experience managing teams, and proficiency with Salesforce, Salesloft, Smartsheet, and Gainsight.

Qualifications

• 5+ years of related work experience in SaaS operations and post-sales processes.

Responsibilities

• Act as strategic partner to stakeholders, mapping current workflows and identifying scalable process improvements.
• Lead people management: feedback, capacity planning, and delegation across US and global teams.
• Design and deliver solutions leveraging Salesforce, Smartsheet, Salesloft, and Gainsight with an AI-first mindset.
• Own initiative timelines, requirements, testing, launch, and post-launch support; manage change with enablement teams.

Skills

SaaS operations

Process improvement

Project management

AI tooling

Cross-functional collaboration

Education

Bachelor's degree

Tools

Salesforce

Salesloft

Smartsheet

Gainsight

Claude

Cursor

Job description

ServiceTitan is seeking a high-impact Manager for the Post Sales Process & Automation team in the United States. You will coach and develop the team, map current workflows, and implement scalable processes across post-sales functions.

The role emphasizes AI-enabled solutions and data-driven improvements with a strong cross-functional focus. The ideal candidate brings 5+ years in SaaS operations, experience managing teams, and proficiency with Salesforce, Salesloft, Smartsheet, and Gainsight.