Engineering Manager - AI-Powered Platform & Team Growth

ServiceTitan, Inc.; United States; Remote; USD 185,000 - 278,000; Full time

Benefits offered by this job

Flexible time off

Leadership training program

Company-paid health benefits

401k match

Fertility support

Job summary

ServiceTitan, Inc. is seeking an Engineering Manager to lead a 13–14 engineer team focused on calls, messages, and AI-powered Contact Center Pro. You will drive strategy, execution, and growth while shaping AI-driven capabilities across a complex platform.

You will mentor engineers, guide architecture, and collaborate with leadership, product, and UX to deliver secure, scalable features that meet customer needs. East Coast not required; US-wide options available.

Qualifications

• 10+ years of software engineering experience, including 5+ years in leadership roles.
• Proven ability to lead agile teams, drive execution, and deliver results.
• Strong foundation in modern frameworks; .NET/C# preferred; architecture guidance across large codebases.

Responsibilities

• Lead a team of engineers to deliver high-impact features in calls, messages and Contact Center Pro.
• Drive quarterly planning, agile ceremonies, and metrics to ensure timely, high-quality delivery.
• Provide hands-on technical leadership in architecture, design, code reviews, and risk management.

Skills

Leadership

Coaching

Agile

Communication

Architecture

.NET/C#

Education

B.S./M.S. in Computer Science or related field

Job description

ServiceTitan, Inc. is seeking an Engineering Manager to lead a 13–14 engineer team focused on calls, messages, and AI-powered Contact Center Pro. You will drive strategy, execution, and growth while shaping AI-driven capabilities across a complex platform.

You will mentor engineers, guide architecture, and collaborate with leadership, product, and UX to deliver secure, scalable features that meet customer needs. East Coast not required; US-wide options available.